Job Details
Job Location
Verbeck Resource Center - El Cajon, CA
Position Type
Full Time
Salary Range
$26.00 - $29.00 Hourly
Description
Job Summary
Join us in making a difference at Home of Guiding Hands as we improve the quality of life for people with special needs. As a Senior Program Support Analyst, you will analyze and optimize administrative and operational functions while providing high quality customer service to internal and external stakeholders. A typical week might include generating reports, analyzing data and offering solutions, revising systems and processes, and providing training to new staff members. HGH offers paid sick and vacation time, medical/dental benefits, 403b retirement plans, initial and ongoing training, and career advancement opportunities, among other benefits. Embark on a meaningful career with a leading non-profit.
Tasks, Duties, and Responsibilities

• Implement the functions of the respite database including processing incoming records, reviewing and reconciling data for accuracy, quality assurance, communication, and automation.
• Create and maintain ongoing processes to ensure that program policies and protocols are followed (es. Authorized hours are not exceeded, employees are in compliance with job requirements, etc.)
• Identify and implement continuous process improvement within the Respite program.
• Assist program management with processing job applications, completing interviews, and processing employee timesheets.
• Assist with employee training in areas such as; employee timekeeping, authorized client hours, client care, use of technology and software platforms.
• Generate reports from multiple sources and pull data together into meaningful formats using Microsoft Excel.
• Analyze high volumes of data to identify trends, risks, and issues. Propose solutions and recommendations to program management.
• Interact with clients, families, staff, and case workers regularly and provide accurate and relevant data to all parties.
• Collaborate regularly with other internal departments to communicate about program needs, issues, and updates; and ensure that systems and processes are followed correctly.
• Serve as Respite database lead and provide training to other administrative team members to increase their knowledge and experience with advanced program protocols and procedures.
• Participate in outreach to educate the community about HGH services and potential job opportunities.

Values
Innovation - We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.
Collaboration - We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.
Accountability - We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.
Respect - We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.
Empathy - We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.
Qualifications
Knowledge, Skills, and Education

• Bachelor's Degree with an emphasis in accounting, finance, or business administration.
• 2 years in a customer service setting required.
• Experience in the social service field is a plus.
• Must be 18 years of age or older at the time of hire.
• Must receive criminal record clearance from DOJ.
• Must possess a Valid California Driver's license, safe driving record, and have been licensed to drive at least 2 years.
• Must maintain current and adequate auto insurance.
• Must be able to proficiently read, write, understand, and speak English and Spanish.
• Proficient on office equipment, including computer, internet access, printer, and copy machines.
• Advanced knowledge of Microsoft Office to include Excel, Outlook, and Word.
• Proficient with technology and common office software programs; knowledge and experience with SalesForce and Paycom a plus.
• Highly organized and detail-oriented, with the ability to handle multiple complex tasks, ensure accuracy of data, and establish priorities.
• Excellent analytical and problem-solving skills and ability to digest technical data with ease.
• Understanding of California payroll timecard rules as they apply to Respite Workers.
• Proactive and self-motivated, with a desire to continuously learn and provide creative solutions, and take initiative when necessary.
• Strong interpersonal skills with the ability to communicate effectively and respectfully, both verbally and in writing.
• Capacity to work independently without significant guidance, and ability to exercise sound judgement.
• Ability to maintain reliable and consistent attendance in the office.

Physical Requirements/Work Environment
The work environment for this position involves working in an office setting. While performing the duties of the job, the employee is regularly required to see, talk, hear, walk, bend, stoop, sit, stand, reach, and lift objects weighing up to ten pounds repeatedly during a shift.
Equal Opportunity Employer Statement
Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
About HGH
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.
To see all our available career opportunities please visit: https://www.guidinghands.org/careers/