The Opportunity

Currently seeking a manufacturing professional to fill the role of Inside Sales Specialist, responsible for delivering best-in-class customer service and employing effective sales strategies. Utilize product knowledge for the applicable business units by addressing customer inquiries, creating quotations, processing orders, and finding efficiencies within the product lines. This position reports directly to the Product Manager(s) for Small Appliance, Industrial, and/or Wind products.

The Company
Schunk Carbon Technology is a manufacturer of electrical assemblies and components used in a wide variety of electrical and mechanical applications. We are in Menomonee Falls and have 90 employees. Although we operate independently, we are part of the Schunk Group, a worldwide, privately held company headquartered in Germany, with over one billion in sales annually and diverse operations in 29 different countries.

Qualifications (Expertise in Discipline):

• Minimum of 4 years experience in customer service, sales support, and/or inside sales experience within a manufacturing environment.
• Degree in a technical field or business sales/marketing preferred.
• Strong written and verbal communication skills.
• Professional-strength interpersonal skills to maintain healthy relationships with the customer base.
• Proficient in Office 365; exposure to SAP and CRM systems preferred
• Ability to read blueprints/drawings; experience reviewing BOMs.
• General aptitude and attitude to learning new concepts.
• Occasional overnight travel for customer relations or training, including possible travel to Europe.

Essential Job Functions (Job-Specific Knowledge/Skills) 

• Establish and maintain positive working relationships with customers, ensuring the best possible customer satisfaction through analysis of product performance and standardization.
• Examine and respond to all customer inquiries, quote requests, and complaints.
• Phone and email customer contact for quote follow-up.
• Make recommendations regarding or may lead product improvements and efficiency projects.
• Enter order data into SAP and other systems to create and maintain the product line database, ensuring accuracy and timeliness.
• Provide inside and outside sales support as determined by the product manager. 
• Coordinate customer requests with manufacturing’s capabilities/capacities.
• Review job-related information from drawings and BOMs.
• Ensure lead/shipping times for manufacturing materials from outside suppliers and inter-company partners are properly planned, communicated, and monitored for changes/delays.
• Provide customers with technical/application support for assigned product lines.
• Coordinate special projects identified by the product manager.
• Prepare all assigned reports and correspondence accurately and on time.

Development Summary
The Inside Sales Specialist position requires a specific set of skills that would need to be refined through a comprehensive training program within Schunk. The success of the position is dependent on the applicant gaining an understanding of many aspects of the manufacturing processes within our business units, the product marketplace, technical features of the product line, the Schunk business system structure, and how these elements all interact.

Benefits and Total Compensation
 The company offers a competitive employment package that includes:

• Competitive wages with a formal bonus program 
• Safe Harbor 401(k) plan – Company contribution of 3% of salary, 100% vested immediately 
• Company Paid Benefits to include: Short and Long-Term Disability, Life/AD&D Insurance, and EAP
• Health, Dental, Vision Insurance, and Flex Spending 

*Equal Opportunity Employer