`Duties`
- Manage and oversee customer relations team, ensuring excellent customer service and satisfaction
- Develop and implement strategies to improve customer experience and retention
- Supervise and train customer relations staff, providing guidance and support
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes
- Collaborate with other departments to resolve customer issues and ensure smooth operations
- Communicate with customers via phone, email, or in-person to address inquiries, concerns, or complaints
- Handle escalated customer issues and provide resolutions in a timely manner
- Monitor customer satisfaction metrics and report on key performance indicators

`Qualifications`

- Proven experience in a customer relations or similar role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills in English and Spanish (written and verbal)
- Ability to effectively manage multiple projects and prioritize tasks
- Strong problem-solving skills with the ability to analyze data and make informed decisions
- Exceptional customer service skills with a focus on building positive relationships
- Multilingual abilities are a plus

Join our team of dedicated professionals and make a difference in our customers' lives.

Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Miami, FL: Relocate before starting work (Required)

Work Location: On the road