Service Manager

Desired Traits: Mechanically Inclined, Customer Focused, Safety minded

What is a Service Manager?
Coordinates sales, service, & shop efforts to satisfy customer requirements, by requisitioning equipment, preparing sales orders, scheduling with the Remanufacturing Manager for repairs of both Downing and customer owned equipment as well as the assembly & testing of equipment.

In this role, you will:

• Coordinate sales, service, and shop efforts to satisfy customer requirements

• Requisition equipment, prepare sales orders, schedule with the remanufacturing manager for repairs of both DWE and customer owned equipment as well as the assembly and testing of equipment

• Direct all installation operations, by coordinating activities of service technicians, to meet customer requirements

• Maintain well file records on present, past, and future wells

• Provide up-to-date information to all on call personnel

• Attend and participate in the production and special project meetings to provide up-to-date information concerning customer activity, equipment needs, and developing trends

• Assist the safety manager by ensuring that all service technicians maintain and observe DWE Safety Policies while performing their required duties both in the shop and on well sites

• Train and inform employees of new work methods or procedures, change in safety regulations, and work policies

• Monitor assigned personnel to ensure they follow company and department policies and enforce safety regulations also adhere to proper codes and standards

Required and Preferred Abilities

• Wellhead experience

• Read and interpret documents such as safety rules, operation and maintenance instructions and procedures

• Write routine reports and correspondence

• Speak effectively before groups of customers and employees of organization

• Calculate figures and amounts such as discounts, interest, fractions, percentages, area, circumference, and volume

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Use Microsoft Office and other Windows based software

• Maintain equipment properly

• Knowledge of machines and tools; able to determine the correct equipment and tools needed to do a job correctly

• Working knowledge of materials, methods, and the tools involved in the machining or repair of API 6A components

• 2 years in a managerial position

Work Environment and Physical Requirements

• Regularly required to stand, walk, use hands and fingers to handle, or feel; reach with hands and arms; and talk or hear

• Possess the ability to operate, handle, and lift shop equipment and tools

• Lift materials and products up to 30 pounds

Education

• HS Diploma or equivalent

• Bachelor’s Degree

We pride ourselves in maintaining a safe and healthy environment for all employees. To gain employment, you will need to pass a hair follicle drug test and background check once you have received a verbal offer.