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Labor First LLC is Hiring a Manager, Client Services Near Scottsdale, AZ
Job Details
Manager, Client Services (Medicare)
Provides RetireeFirst service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team.
**This position will be located at our brand new Scottsdale, AZ office**
- Provide daily client point of contact
- Single point of contact for client
- Provide information on eligibility, billing, member and client services
- Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility
- Design, prepare and coordinate member communications on behalf of client
- Develop creative solutions to client issues
- Lead client events to ensure personalized touch point opportunities
- Provide pertinent reporting to clients
- Travel (less than 10%)
- Supports the Client Services Team
- Assist team with questions specific to their assigned groups
- Oversees age-ins/dis-enrollments
- Disseminate information to team, proved cross team training for changes in new groups
- Perform other duties and special projects as assigned
- Handle escalated calls from members and clients
**Please note, this position will be located at our new office in Scottsdale, AZ**
Qualifications
- Proficient in Word, Excel and other Microsoft applications
- Strong written and oral English communication
- Self-aware and professional
- High School diploma or equivalent
- 4 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience
- 2-year experience with database system and file transfers
Preferred Qualification
- Proficient in Salesforce
- Bachelor’s Degree from a 4-year college
- 2 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required
- Fully insured and self-funded Medicare health insurance experience
Job Summary
Other
Business Services
$79k-107k (estimate)
01/19/2024
06/12/2024
laborfirst.com
MOUNT LAUREL, NJ
25 - 50
2005
JOHN DULZZAK
<$5M
Business Services
Related Companies
About Labor First LLC
We are a full-service Medicare Benefit Manager, providing a proprietary administrative technology platform, customized healthcare benefit solutions and member advocacy services exclusively for retirees. With membership spanning across all 50 United States, we are the only Medicare Benefit Manager that solely services the union retiree healthcare marketplace. We proudly handle the retiree health benefit and service needs of both multiemployer and public sector plan sponsors and their retired participants. In the current environment where it has been a financial challenge for plan sponsors to co ...
ntinue to provide the high level of post-retirement medical and pharmacy benefits as in years past, Labor First specializes in preserving and prolonging these core retiree benefits. We structure seamless group Medicare healthcare solutions combined with a proprietary administrative technology & service platform that is custom tailored for your groups needs. This customized approach delivers both a positive result for the retiree and plan sponsor. Since our founding in 2005, this retiree healthcare solution has led us to a 100% client retention rate which we are pleased and proud to continue.
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The job skills required for Manager, Client Services include Client Service, Account Management, Project Management, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Client Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Client Services. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Client Services positions, which can be used as a reference in future career path planning. As a Manager, Client Services, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Client Services. You can explore the career advancement for a Manager, Client Services below and select your interested title to get hiring information.
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