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Description
PURPOSE OF THE POSITION
The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures.
RESPONSIBILITIES
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
The Guest Service Agent must demonstrate knowledge in the following areas:
- Customer Service experience
- Know room locations, types of rooms available, and room rates
- Comprehension of Spirit Hospitality and hotel’s scheduling system-understand room status and room status tracking
- Know Hotel brand standards
- Know Accident prevention policies
- Know all Safety and Emergency procedures
- Knowledge of front office equipment
This Position must demonstrate the following mental and physical skills:
- Analytical and problem-solving skills
- The ability to learn and adapt to technology used within the hotel
- Excellent verbal and listening communication skills
- Stress & time management skills
- Ability to work well independently and in a group
- Ability to stand for eight hours
- Ability to perform physical requirements of the position
- Ability to push and pull 30lbs.
This position must demonstrate the following personal attributes:
- be respectful, honest, and trustworthy
- possess cultural awareness and sensitivity
- demonstrate sound work ethics
- demonstrate professional personal presentation through dress, communication, and actions
WORKING CONDITIONS
Physical Demands
The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Environmental Conditions
The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times.
Full Time
Accommodations
$27k-36k (estimate)
02/07/2024
05/30/2024
spirithospitality.net
GREELEY, CO
50 - 100
1998
ROBERT JULICH
$5M - $10M
Accommodations
Spirit Hospitality, LLC is a hotel development and management firm based in Fort Collins, Colorado. Our company is currently expanding in the Northern Colorado and Southern Wyoming markets. Spirit Hospitality starts by building our hotels from the ground up and then transitioning into operations. The uniqueness of our company is in allowing us the opportunity to perfect our product from the get go, which in turn allows us to provide the best possible hotel experience for our guests. As a tight-knit company, we pride ourselves on taking special care of our employees by supporting their long and ...
short term aspirations. We have set our standards high and hope that as you visit our various properties, you feel comfortable no matter which hotel you decide to call your second home! We welcome you to visit us in our Fort Collins headquarters, or stop by any of our properties and allow us to provide you with a well spirited hotel experience.
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The job skills required for Guest Service Agent include Customer Service, Guest Service, Front Office, Housekeeping, Scheduling, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
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When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
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The agent tabulates the room rate and any telephone or room service charges added during the stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
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The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
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Hotel guest agents spend much of their time arranging for services hotel quests request or need.
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Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.