Are you a driven, enthusiastic people-person with experience providing excellent support & customer service? If so, we want to talk to you!
HPC is looking for a highly motivated individual with 2 years professional experience with administrative support, expense management and payment processing in B2B (business to business) setting.
This is a full-time support position, working in our Crown Point Office, Monday through Friday in our Education Concierge division. To learn more about our Education Concierge service please go to our website at https://www.hpcinternationalinc.com/Home/Education. There are two videos on the webpage that explain the EducationConcierge service, what it is and how it works. Please watch both videos to get familiar with the service you will support for this position.
What We Offer

• Generous hourly wage.
• Great health insurance – today the company pays 76% of your premium for medical, and 100% of your premium for dental, vision, life and disability insurance.
• 401k and Profit-Sharing Plan
• Generous Paid Time Off plan plus 12 annual holidays

What You’ll Be DoingHPC’s EducationConcierge team manages educational expense requests for employees of large healthcare organizations.

Process incoming client requests for educational expenses from their employees by:

• entering new requests into HPC’s online portal system
• for book/magazine requests, collaborate with HPC’s BooksourcePlus department to determine best pricing and supplier for the item(s) requested
• securing pre-approval for each requested expense
• facilitating payment to the vendor for each pre-approved expense
• for conference and course requests, complete the registration process on behalf of the employee
• logging all details and supporting documentation in the online portal system
• Assist Account Managers with general email/phone correspondence and customer service excellence with assigned client’s employees about their expense requests.
• Assist Account Managers with preparing quarterly reports in Excel and PowerPoint for assigned EducationConcierge™ client accounts to track program participation and savings achieved through HPC’s service.

Knowledge/Skills

• Strong mathematical, analytical and organizational skills
• Reliable and able to work well in a collaborative team environment
• Self-motivated, enthusiastic, and positive attitude
• Excellent verbal and written communication skills
• Comfortable in communicating with and dealing directly with customers and vendors
• Position requires flexibility, careful attention to details, and ability to multi-task
• Position requires proactive and excellent follow-up skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Maintains high standards of conduct and integrity and demonstrates good judgment

Education/Experience

• High School Diploma or equivalent.
• Some college level education preferred.
• 2 years customer service and/or accounting experience in business-to-business setting
• Excellent computer skills in Microsoft Office applications, Excel, Word, and PowerPoint

About Our CompanyToday HPC International is comprised of several divisions; Our services division which consists of our Education Concierge and our Personal Librarian. Our distribution division called Booksource Plus where we sell and distribute content related materials, such as medical coding books, patient education materials, training and certification materials, magazines, clinical materials, etc. Our Publishing division which goes by Hilton Publishing Company which is where our company got its start in 1996. HPC customer base is primarily the healthcare industry.
This is a full-time position, with normal daytime office hours of Monday through Friday 8:00am – 4:30pm working in our Crown Point office. Thisis a generalof the position and does not include every task and responsibility that the position may entail. The Customer Service employee will be expected to perform other related duties as assigned by a supervisor. HPC International, Inc. (“HPC”) is a certified diverse MBE (Minority-owned Business Enterprise) and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HPC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. HPC expressly prohibits any form of unlawful employee or applicant harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of HPC’s employees to perform their expected job duties is absolutely not tolerated. All employed positions at HPC are at-will employment positions and may be terminated at the discretion of the Company.