Description
JOB SUMMARY:
Leads by example for staff by providing the highest level of Guest Service. Under general supervision, responsible for coordinating, training and supervising cart employees; operating and closing carts and maintaining or exceeding set goals in productivity, food cost and sales. Trains and motivates staff to provide exceptional guest and employee service.
UNIQUE JOB REQUIREMENTS:
This is a unique opportunity to join the Boardwalk's great Guest Service Team as the leader of a department. Must provide exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles. Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.
Must be able to work a varied work schedule; 7 days a week, including evenings, weekends and holidays. May work as early as 7:00 a.m. to as late as 2:00 a.m. Schedule will vary depending on season. Will carry a pager and a radio. Must be willing to conform to company grooming standards. Must obtain a CA Food Handler card within 30 days of hire, or show proof of existing CA Food Handler card.
JOB TASKS (IN ORDER OF IMPORTANCE):
- Greet every Guest and answer Guests questions and provide consistent, friendly and helpful guest service.
- Train and motivate staff to provide consistent, friendly and helpful service to Employees and Guests.
- Supervise, train, coordinate and evaluate all Food Service Cart Employees, including Espresso Cart.
- Maintain safety and sanitation requirements as established by health code regulation and department policies.
- Motivate and encourage Employees through daily reinforcement and coaching.
- Cross train and develop staff for operational efficiency.
- Develop and train to promote leaders.
- Keep Operation Supervisor informed of significant concerns and problems.
- Assist in controlling labor and cost of sales.
- Responsible for checking and maintaining proper temperatures throughout storage, preparation, cooling, holding and
serving of food items.
- Complete daily maintenance checks on cart equipment.
- Preprare weekly work schedule for staffing the carts.
- Complete weekly and monthly inventory.
- Check supplies and maintain stock levels.
- Take hourly sale readings and calculate productivity.
- Handle cash short and over forms for customers.
- Perform duties of a Food Service Operator as required.
- Assign and give breaks.
- Clean machines as requested.
- Prepare Employee Performance Evaluations.
- Make recommendations for improvements in menus, food quality, training and Guest Service.
- Make recommendations for updating procedures and training literature.
- Attend staff meetings.
- Promote company Employee events to the Employees.
- Other duties as assigned.
RELATIONSHIPS INTERNAL:
All levels of Santa Cruz Seaside Company employees.
RELATIONSHIPS EXTERNAL:
High volume of interaction with guests.
TRAINING AND EXPERIENCE:
Must excel at providing outstanding Guest Service. At least 3 months of customer service in a foodservice establishment with some experience as a Lead or Supervisor. Cash handling experience required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to train and motivate staff to provide consistent, friendly and helpful service.
- Ability to work as a team leader: train, motivate and supervise employees.
- Ability to perform basic math calculations.
- Ability to operate cash registers.
- Ability to learn, comply and enforce all Food Service department and company policies.
- Ability to stay focused on the job, while taking orders in a fast paced environment.
- Ability to follow verbal and written directions.
- Ability to maintain control and ability to communicate clearly with guests and employees to give instructions and
directions.
- Ability to respond appropriately to difficult customer service situations, and to resolve Guest issues.
- Ability to work cooperatively as part of a team and work as a leader.
- Ability to provide consistent, friendly and helpful guest service.
- Ability to make quick decisions.
- Ability to obtain CA Food Handler card within 30 days of hire.
PHYSICAL REQUIREMENTS:
- Able to walk, bend, push and pull carts, stretch,climb stairs and stand up for up to eight hours at a time.
- Able to walk to and from different carts location.
- Able to work in a noisy, fast-paced environment.
- Bi-manual dexterity.
- Able to lift to waist level and to carry up to 45 pounds.
- Able to hear and speak normal conversation.
- Able to see to ensure quality of products and facilities.
LICENSES AND INSURANCE:
N/A
TESTING:
cash handling test
REPORTS TO:
Food Service Operations Supervisor
Food Service Manager
SUPERVISES DIRECTLY:
Food Service Operators
Carts Leads
Barista
SUPERVISES THROUGH SUBORDINATES:
N/A
APPROVED: 10/15/2002
REVISED: 2/22/2014
REVIEWED: 2/14/2014