As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our headquarters in Schaumburg, Illinois, and branches in Canada, Mexico, Columbia, Brazil, and Argentina, as well as distribution partners in Central and South America, we have established ourselves as an industry leader.

Join us and become part of our global team, where together, we can achieve success and contribute to a better future.

Why Work at Sunstar? Sunstar’s mission is to enhance the health and well-being of people everywhere via its four business areas: mouth and body, health and beauty, healthy home, safety and technology.

Position Summary:

The IT Operations Engineer will have a strong background in lifecycle services, DevOps, user security, data migration using Excel templates, performing software upgrades, issue tracking and resolution, bug logging, and preferably some project management experience. This role will involve ensuring the smooth operation of our IT infrastructure and software systems, managing security and user access, and overseeing data migration projects.

Essential Job Functions:

• Lifecycle Services: Manage the entire lifecycle of IT systems, from planning and deployment to maintenance and retirement.
• DevOps: Implement and maintain DevOps practices to streamline software development and deployment processes.
• User Security: Monitor and enhance user security, access controls, and data protection measures.
• Data Migration: Plan and execute data migration projects, especially using Excel templates for structured data.
• Software Upgrades: Perform system and software upgrades, ensuring minimal downtime and impact on users.
• Issue Searches: Investigate and resolve technical issues, perform root cause analysis, and implement solutions.
• Bug Logging: Maintain a system for logging and tracking software bugs, working with development teams for resolution.
• Project Management: Provide project management support, coordinating tasks, timelines, and resources for IT initiatives.
• Organization: Maintain an organized and efficient IT environment, ensuring documentation and processes are well-structured and up to date.

Education

• Bachelor’s degree in computer science or a related field (or equivalent experience).

Knowledge/Experience

• 5 years with Microsoft Dynamics 365 ERP Systems
• Experience with PowerBI and reporting
• Proven ERP and Warehouse Management Systems (WMS) application experience

Skills

• Strong experience in IT operations and system administration.
• Proficiency in DevOps practices and tools.
• Familiarity with user security and data protection best practices.
• Experience with data migration, including the use of Excel templates.
• Prior experience with software upgrades and issue resolution.
• Basic project management skills or the ability to organize tasks effectively.
• Excellent communication skills.
• Attention to detail and a commitment to high-quality work.
• Advanced troubleshooting, analysis, critical thinking, and problem-solving skills
• Strong experience with Microsoft SQL Database developing stored procedures, writing complex SQL queries, designing custom databases, resolving data integrity issues, backup, and maintenance, ETL.

Abilities

• Technical Support liaison working with internal business partners
• Be an ambassador of calm, confidence, and skill in the face of high stress events

What Makes Sunstar Special is:

• A business focused on health and wellness of people around the world
• High Quality Products
• Beautiful state-of-the-art facility
• Diversity and Inclusion
• Corporate Social Responsibility Program and partnership with charitable organization/
• Strong value placed on company culture
• Excellent, comprehensive insurance coverage that includes Medical, Vision, and Dental benefits.
• Opportunities for career growth and advancement
• Employee discount on Sunstar products
• 401K retirement plan with 2.5% employer match (Pretax and Roth options)
• 401K profit sharing contribution based on company performance.
• Paid holidays and generous paid time off. Pet, Legal and Identity Theft Insurance Plans
• Competitive bonus
• On-site café
• On Site Fitness Center
• Corporate Perks Discount Program (Auto, Retail, Electronics, Entertainment, Computers, Personal Vacations, Cell Phones, Movie Tickets, Eating Out and Much More)
• Holiday Lunches
• Beautifully maintained walking trails
• Hybrid Schedule (certain departments)
• Numerous employee appreciation events throughout the year.
• Recognition and Rewards Programs
• Pizza With the President
• Anniversary, Birthday and New Hire Announcements

If you’d enjoy a career helping others attain overall health through oral health, consider joining the Sunstar Americas, Inc. team.