Job Title: Float Patient Services Representative

*This Position Will Require Traveling to offices in Richland, Lexington, Newberry, and Fairfield*

Company Overview: Eau Claire Cooperative Health Center, Inc. (dba Cooperative Health) is a leading community health center serving the Midlands of South Carolina since 1981. It is deeply rooted in its mission of providing accessible, high quality, compassion health care in the spirit of the Good Samaritan. The organization’s values of: treating each other with respect, putting people first, being excellent at what we do, promoting a collaborative work environment, improving community/population health, fostering innovative thinkers, and getting results, are core attributes of every employee at Cooperative Health.

Position Summary: Float Patient Services Representatives are the face of Cooperative Health. They are the first person to greet our patients and visitors. Float PSR’s are responsible for answering phones, scheduling and rescheduling appointments; directing patients; answers questions and inquiries. Float PSRs collect demographic information and maintain medical records. Float PSRs are responsible for verifying insurance, collecting payments, and will work directly with patients for payment options.

Principles Responsibilities:

• Obtains and verifies current patient information from all patients.
• Accurately enters/updates patient information in EHS.
• Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type. Verifies insurance eligibility and obtains authorizations for dates of service
• Assists patients with completion of paperwork when necessary.
• Notes patient arrival in Electronic Health Record.
• Prints schedules for upcoming appointments.
• Identifies patients in EHS; reviews EHS for needed updated demographics and consent forms.
• Creates new account if patient not in the system.
• Accurately enters procedure codes with correct diagnosis.
• Schedules and re-schedules appointments as needed.
• Calls No-Show appointments to reschedule, makes appropriate notations in EHS.
• Answers telephone in a timely and polite manner.
• Provides top notch customer service to all patients, visitors, and co-workers.
• Accurately takes messages and conveys information to recipient.
• Transfers call to physicians and nurses when medically indicated.
• Protects/observes patient confidentiality per policies and procedures.
• Collect office charges, post charges to patient accounts and accurately manage cash drawer.
• Accurately reconciles charges for the day.
• Accurately prepares daily deposits.
• Correctly prepares daily batch reports/encounters for the Finance Department.
• Other duties as assigned.

Education & Experience:

• High School Diploma or equivalent.
• Billing Experience preferred.
• Knowledge of basic medical coding and third-party operating procedures and practices preferred.
• Individuals who are bi-lingual/bi-cultural are encouraged to apply.
• Medical Office Experience preferred.
• Knowledge of business office procedures.
• Ability to embody the mission and vision of Cooperative Health.
• Excellent written and verbal communication and problem solving skills.
• Ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize and carry out work assignments independently and efficiently.
• Ability to maintain appropriate degree of confidentiality.
• Proficient in use of computer programs including Word, Excel, PowerPoint

Competencies:

• Ability to embody the mission and vision of Cooperative Health.
• Excellent written and verbal communication and problem solving skills.
• Ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize and carry out work assignments independently and efficiently.
• Ability to maintain appropriate degree of confidentiality.

Physical Demands:

• Prolonged periods sitting or standing
• Must be able to lift up to 25 pounds
• Be able to sit, stand, stoop, squat for extended periods of time throughout the day
• Standing or walking for extended periods throughout the day

Company Conformance Statement

In the performance of respective job assignments, all employees are required to conform with Cooperative Health’s:

• Board approved policies and procedures;
• Confidentiality and professional provisions;
• Compliance program; and
• Standards of conduct.