Job Summary:
The Scheduling Coordinator is responsible for providing the best quality service while coordinating patient long-term care while acting as a liaison between the agency, patient, and all vendors. In addition, the case manager must sustain constant communication between all involved parties, including but not limited to: Vendors, NCMs, HHAs, Family vendors, and any other members of the service team while adhering to Royal Care's policies and procedures.
Some Key Responsibilities include:
Responsibilities may include additional tasks according to the needs of the department and the organization.
Function as the liaison between aide and patient ensuring quality, continuous care.
Develop and sustain relationships with all vendors to ensure patient census growth.
Complete and follow VBP Measures and quality assurance.
Strategically coordinate placement of services between clients and caregivers.
Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
Verify caregivers' attendance daily ensuring they are attending to their scheduled cases and be able to prioritize staffing cases for no-shows, callouts or any missed visits based on the patient's needs of care.
Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
Ensure documentation is being updated for all our caregivers and patients in HHA Exchange.
Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.
Maintain patient confidentiality and privacy with dignity and respect.
Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.
Handle all escalated non-clinical patient and HHA inquiries and needs.
Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures.
Qualifications:
Must speak English, Korean and Cantonese or Mandarin
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, empathy and patience in working for the elderly population.
Ability to deal with difficult or sensitive situations in person or on the phone.
Ability to function well in a high-paced and at times stressful environment.
Ability to maintain a professional demeanor when handling employee issues.
Knowledge of HHA Exchange is highly preferred.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Standard shift:
Day shift
Weekly schedule:
Monday to Friday
Work setting:
In-person
Experience:
Customer service: 1 year (Required)
Computer skills: 2 years (Required)
Language:
Mandarin or Cantonese (Required)
Korean (Required)
Work Location: In person