Job Overview

The Systems Support Specialist will be a part of the WCH’s property IT Operations systems. The role of the Systems Support Specialist is to install, configure and maintain IT systems. The Systems Support Specialist will test and evaluate the IT systems to eliminate problems and recommend upgrades/changes and assess the current and future IT needs of WCH property IT Operations. The Systems Support Specialist will be familiar with standard IT concepts, practices and procedures within the scope of this job is expected. This job description is not an all-inclusive list of the duties and responsibilities of this position.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Installs, configures and maintains property IT applications (including all software and network components, whether physical, virtual, logical or cloud-based)
• Works as liaison to effectively communicate and resolve end user application issues between WCH IT staff
• Troubleshoots, resolves and documents IT problems as reported by users, detected by monitoring, or assigned by management, in a professional and courteous manner
• Establishes and administers physical, network, domain and application security in accordance with departmental policy and directives
• Possesses and applies a thorough working knowledge of multiple operating systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals
• Maintains an awareness of current industry developments in technologies applicable to WCH’s IT infrastructure
• Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application
• Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting
• Effectively communicates with staff at all levels, verbally and in writing, producing high-quality and well-crafted technical documentation, contributes in meetings and offers IT policy and procedure improvements, as well as business process improvement suggestions
• Works with minimal supervision, bringing projects and tasks to completion with a high degree of quality and attention to detail, and research problems effectively using all available resources
• Ensures that the physical condition of the premises is maintained in a safe and healthy manner and that all IT equipment and systems are managed, installed and maintained to the high standards of the IT Department
• Maintains the utmost confidentiality and integrity of users’ information and data and systems
• Efficiently works with 3rd party vendors and external groups for project, support and troubleshooting purposes, properly documenting work, time and communications

• Other duties and responsibilities as assigned