Description

POSITION SUMMARY

The Billing Specialist is responsible for performing billing-related tasks such as reviewing paperwork, processing invoices, and reviewing lists of unbilled loads to ensure consistent and accurate billing. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Utilize Excel to generate and send weekly list bills to customers.
• Use TMW system to review electronic images of driver paperwork to ensure that the paperwork matches the load details in TMW.
• Process invoices in TMW and ensure that those invoices are accurate based on customer rates and established billing rules and ensure that invoices are sent out via appropriate method (mail, email, uploaded, etc.) based on customer requirements.
• Review list of unbilled loads, determine reasons no billing was done, and resolve those issues through phone and/or email contact with customers, drivers, shippers, etc., so billing can take place.
• Upload and monitor invoices and invoice rejections on customer web portals.
• Answer customer and colleague phone calls as necessary to work through billing issues.
• Regular and predictable attendance.

OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE:

• Additional duties as assigned.

Requirements

REQUIRED EDUCATION / EXPERIENCE

• High School Diploma
• Proficient in Microsoft Excel (Pivot Tables, VLookups)

PREFERRED EDUCATION / EXPERIENCE

• Microsoft Great Plains 
• TMW
• Microsoft Office Suite

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) 

• Oral Expression- The ability to communicate information professionally in speaking so others will understand.
• Effective written communication skills needed for sending professional emails to a variety of audiences.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Persuasion - Persuading others to change their minds or behavior.
• Time Management - Managing one's own time.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Computer Literacy: Ability to use Microsoft Office and Windows products to complete tasks. Ability to learn collection specific software.

PHYSICAL DEMANDS

• Must be able to sit at an office work station and talk on the phone for long periods of time.

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.