As a BDC Service Representative, you’re one of the most important team members at Toyota of El Cajon. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a 5 star experience. You will handle all incoming profit center calls for the Service Department, as well as performing outbound calls to invite guests to the dealership.

What You’ll Do:

• Communicate effectively with guests according to their preferred method of communication
• Schedule reservations with the Service Team
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
• Respond to guest and team inquiries in a timely fashion
• Make outbound missed appointment calls to increase daily appointment counts
• Contact all missed appointments to reschedule
• Provide order status updates, appointment reminders and handle recall campaigns

• Full-time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Strong communication skills with both Toyota of El Cajon staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow-up skills
• Ability to multi-task in a fast-paced environment