Position Title: Network Analyst II

Department: Information Technology

Reports To: Supervisor Information Technology

The primary goal of the Network Analyst II is to ensure LAN/WAN continuing functionality and maintain computing equipment. They are responsible for the engineering; configuration, installation, and administration of the LAN networks include network switches. They will support and troubleshoot network problems; work with third party providers; assist in the selection and evaluation of products and vendors; and handle day-to-day administration of TTC’s networks. They also act at the primary source of customer support for computer workstations, printers, and other devices connected to the LAN/WAN, providing timely maintenance, parts and information.

SALARY RANGE

$30 - $36.50 per hour DOE

We offer a competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays (12)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

8 per Day / 5 Days per Week

1. Working knowledge of design, implementation and maintenance of local area networks
2. Ability to monitor and administer the health of the networks through any network management framework
3. Good working knowledge of Windows desktop and Server Operating Systems
4. Good working knowledge of Cisco Call Manager and associated applications
5. Able to run diagnostic programs to locate malfunctions
6. Practical problem solving skills and solid trouble shooting skills
7. Possess excellent communication and interpersonal skills
8. Able to work well with others in a team-oriented environment
9. Able to install computers, printers, and other IP devices
10. Able to understand/troubleshoot printers/PC software
11. Self-motivated and able to work with minimal technical supervision
12. Well organized with excellent documentation skills
13. Able to train end users
14. Possesses hands-on experience in system installation, configuration and maintenance
15. Requires understanding of Telephone systems, voicemail, call accounting, IVR and ACD administration, maintenance and troubleshooting
16. Requires understanding of Microsoft networking; BOOT/P, WINS, DHCP, PDC/BDC, and DNS
17. Requires subject matter expertise in one or more Infrastructure Support technical disciplines
18. Requires effective verbal and written communications skills; effective problem-solving and decision making skills; team facilitation skills; individual coaching and mentoring skills; project management skills; negotiation and consensus building skills.
19. Mental and Physical Requirements: Travel may be involved including air travel. Must have a valid driver's license. Ability to work overtime and weekends as required.
20. Strong interpersonal and communication skills, both oral and written, are required.

1. Troubleshoot, repair and upgrade all local area networks and wiring closets
2. Establish proper technical documentation and troubleshooting procedures and maintain database for network configuration
3. Maintain the awareness of key technologies to ensure optimal use of resources
4. Maintain awareness and knowledge of industry/vendor technology and trends in order to ensure optimal use and value of the LAN/WAN resources
5. Plan and design new and/or expansion/upgrade projects and oversee installation to meet the district’s requirements
6. Analyze all wiring closets, on a regular basis, to keep the networks
7. Maintain databases for network configurations
8. Design networks and oversee installation
9. Assist in installing wiring for networks
10. Research and consult new purchases
11. Diagnose and facilitate the repair of non-warranty technology
12. Facilitate the deployment and configuration of personal computers
13. Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration
14. Accompany installing vendor’s technician during on-site warrantee service when necessary and when possible limiting the amount of time for out source consultants’ costs
15. Attends all Information Technology Department Meetings
16. Participates in long and short range technology planning
17. Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software
18. Prepare work product documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness
19. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge. Develop technical standards documents and implementation procedures for new technologies.
20. Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met. Through thorough testing, ensure that client systems are fully functional and meet the client’s business needs
21. Records time spent on each request, task and project step in IT Service Request Log.
22. Implements plans and projects in a timely and efficient way.
23. Follow procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology to be thorough, well-prepared and punctual. Take ownership of issues and show professionalism and control.
24. Experience in technical project management and demonstrated ability to take a project through all phases of implementation as well as post-implementation follow-up

Minimum Qualifications:

• CCNA or higher

Education: High School Diploma