About Spectora

About the Position

Core Responsibilities

• 'All-In Involvement' in SEO Boost: Oversee all aspects of SEO boost initiatives, ensuring strategies are aligned with company goals and industry best practices.
• Product Definition Assistance: Collaborate with the team to define and refine the SEO boost product, incorporating market trends and customer feedback to enhance its effectiveness.
• CSAT Definition and Refinement: Assist in defining and fine-tuning Customer Satisfaction (CSAT) metrics related to SEO boost services, striving to exceed client expectations.
• Process Documentation: Develop and maintain comprehensive documentation of SEO boost processes, workflows, and best practices to ensure consistency and efficiency in execution.
• Proactive Client Communication: Initiate and schedule check-in phone calls with clients, maintaining proactive and transparent communication to address concerns and provide updates on campaign progress.
• Host Onboarding Calls: Take the lead in hosting onboarding calls for new clients, ensuring smooth transitions and setting clear expectations for project timelines and deliverables.
• Escalation Management: Act as a point of contact for client escalations (for SEO Boost clients), promptly addressing issues and implementing solutions to maintain client satisfaction and project success.
• Campaign Optimization: Continuously optimize SEO campaigns based on performance data and industry insights, identifying opportunities for improvement and implementing strategic adjustments.
• Research and Testing of Reporting Tools: Explore and evaluate third-party reporting tools to enhance data analysis and reporting capabilities, facilitating informed decision-making and client reporting.
• Keyword Research: Conduct thorough keyword research to identify relevant and high-performing keywords for SEO campaigns, optimizing content and strategies for improved search engine visibility.

Who You Are

• You have strong verbal and written communication skills, including the ability to initiate and schedule client check-in calls, host onboarding calls, and manage client escalations effectively.
• You have excellent documentation skills with the ability to develop and maintain comprehensive process documentation, workflows, and best practices. Attention to detail and organizational skills are crucial.
• You have a proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. Experience with project management tools is a plus.
• You have experience in client relationship management, including managing client expectations, addressing concerns, and maintaining client satisfaction. Ability to act as a trusted advisor to clients is essential.
• You have the ability to work collaboratively with cross-functional teams, including sales, marketing, and product development, to achieve company goals and objectives.
• You are proficient in analyzing performance data and industry insights to optimize SEO campaigns. Ability to identify opportunities for improvement and implement strategic adjustments accordingly.

• Insurance: Medical, dental, and vision, employer paid life insurance, employer paid short & long term disability
• Paid Time Off: Unlimited vacation and sick time, plus paid parental leave
• Retirement: 401k and matching
• Remote work: employees receive a home office reimbursement