Introduction

Make a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent receives and investigates complaints of abuse, neglect, mistreatment and financial exploitation involving residents of nursing homes, assisted living facilities, neighborhood and group homes and other residential settings.� Work includes interviewing victims, witnesses, suspects, and family members; reviewing medical and other records; recording and/or recovering evidence; preparing for and testifying at civil and criminal hearings.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of similar kind not specifically listed here. Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.� Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.� Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.� Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures. Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.� Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information. Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines. Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken. Testifies and presents evidence before boards, commissions, administrative bodies, or courts. Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.�� May make recommendations to subpoena information.

Job Requirements

JOB REQUIREMENTS for Investigator II Applicants must have education, training and/or experience demonstrating competence in each of the following areas: One year of experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.� One year of experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.� One year of experience in providing clear, prompt and accurate information to respond to and resolve complaints.�� Six months' experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.

Conditions of Hire

Upon receipt of a conditional offer of hire, successfully complete a background check and SBI fingerprint check, paid for by the applicant.As a condition of�hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our�Job Seeker Resources.DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.� To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�