Summary
Our mission at the Ronald McDonald House Charities® of Southern California (RMHCSC) is to provide comfort, care and support to children and families in Southern California. To achieve our vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy. RMHCSC operates seven Ronald McDonald Houses and three Ronald McDonald Family Rooms, along with Camp Ronald McDonald for Good Times.

The Volunteer Services Associate supports the execution of the LARMH volunteer program, ensuring a positive experience while individuals and corporate or community groups are volunteering at our House.

Duties include but are not limited to the following:

Responsibilities

Essential Duties and Responsibilities

• Oversee weekend coordination for group volunteer events including Meals of Love, Baking with Love, Days of Service, and other activities.
• Pick-up weekend Meals of Love from community partners when required.
• Capture volunteer content for social media, marketing, and other forms of recognition.
• As needed, support Volunteer & Community Engagement Manager with recruitment, training, and day-of coordination of special event volunteers for Walk for Kids and the annual Gala.

Knowledge and Skills

General knowledge and demonstrated experience with office management; knowledge of the organizations and operations of administrative programs; ability to establish and maintain effective relationships with other staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form. Superior writing ability and analytical skills. Detail-oriented.

Education, Work Experience and Qualifications

Self-motivated and able to solve problems. Ability to work collaboratively with a wide range of people and personalities. Experience working with volunteer boards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High school diploma; three years of administrative support in a customer service or nonprofit setting.
• Confident communicator and outstanding interpersonal skills
• Excellent organizational skills with attention to detail
• Excellent interpersonal skills with the ability to communicate with and interact effectively with internal and external contacts.
• Proficient in Microsoft Office Suite
• Strong written and verbal communication, presentation, and organizational skills are a must with attention to detail.
• Must be able to multi-task in a fast-paced environment.

Reasoning Ability Ability

to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language, Mathematical, and Computer Skills

Ability to read, write and/or interpret general business documents and correspondence reports, and procedure manuals. Ability to effectively present information and respond to questions from groups, families, employees, managers and the general public.

Ability to calculate figures and amounts including basic math, percentages, discounts and interest. Ability to understand and analyze budgets, related to events.

Microsoft Office Suite; Volunteer Hub;

Supervisory Responsibilities: None

Certificates, Licenses, Registrations: A California Driver’s License and a good driving record is necessary for driving to pick up occasional Meal of Love donations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is quiet to moderate.

Equal Opportunity Employer