Manager Role and & Responsibilities

Studio Operations

• Ensure the studio is opened, closed, and cleaned properly.
• Monitor studio flow, appointment cadence, client intake, and client experience.
• Complete routine maintenance on all equipment, furniture and displays.
• Purchase studio supplies, collateral, and Restore apparel as needed.
• Address client concerns and client accounts as needed.
• Oversee medical supply ordering completed by the lead nurse.
• Ensure client follow up is completed (see Sales & Marketing Playbook).
• Report safety incidents and equipment issue to HQ properly and promptly.

Manager & Staff Tasks

• Ensure membership cancellations are completed in a timely manner.
• Ensure proper follow up cadence of all first timers and new members.
• Reconcile failed autopays on a weekly basis.
• Maintain Restore promotions and approved studio-specific promotions.
• Manage review pages, social media, and email campaigns.
• Maintain communication with mutual client partnerships.
• Schedule and coordinate events (in and out of the studio).
• Ensure Lead Generation follow up is completed with recommended protocol.

Team Management

• Manage staff schedules on a monthly basis.
• Manage and approve payroll hours, tips, commission and concierge fees.
• Hire, onboard, and train new hires.
• Ensure all staff members are completing their responsibilities.
• Ensure all staff members have completed ARDI training and have read notices.
• Create continued education for staff based on your studio's need-state.
• Complete staff evaluations quarterly.

Marketing, Sales, & Outreach

• Follow and implement Sales & Marketing Playbook
• Train and support staff in sales with corporate approved resources.
• Analyze Restore KPIs
• Set daily, weekly and monthly sales goals.

Communication

• Check communication platforms and respond within 24 hours.
• Complete a Daily Team Happenings at the beginning of each morning.
• Plan and execute team meetings once a month.
• Send out a staff wide weekly email with all upcoming event dates and any other information staff might need to know.
• Connect with staff using 1:1 meetings monthly.
• Meet with the franchise owner group on preferred cadence to report requested studio data.
• Ensure team is utilizing proper platforms and communication: ARDI, slack, Restore email

Compensation

• Salary pay starting at $48,000/ year
• Performance-based bonus opportunities
• Sales incentive opportunities

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Application Question(s):

• What strengths do you have that would help you succeed in this position?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Supervising: 1 year (Preferred)

Work Location: In person