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Ramp Logistics is Hiring a Client Success Coordinator Near Irvine, CA
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
The Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our clients. The Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding and ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics.
This role serves as a key liaison between clients and all departments and services provided by Ramp Logistics. This includes
handling client communications between departments, and coordinating with warehouse functional areas (shipping, receiving, VAS, inventory control, returns), finance, sales, and external vendors such as freight carriers.
Responsibilities include, but are not limited to, the following:
● Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications
●Respond to client email and phone inquiries
● Develop and manage client relationships, building understanding and trust
● Track and follow up on outstanding client requests and issues to ensure timely resolution
● Initiate claims and investigations with internal departments and external vendors on behalf of clients
● Contribute to continuous improvement efforts to deliver better service to clients over time
● Manage special projects requested by clients, coordinating with internal departments and external vendors where needed
● Collaborate with internal departments and external vendors to deliver results for clients
● Assist as needed with onboarding new clients; coordinate with Operations and other departments to ensure client needs
and expectations are understood
The following is required for this role:
● 1-2 years or more experience in a customer service or customer-facing role
● Strong written and oral communication skills
● Strong organizational and planning skills
● Teamwork and collaboration skills, ability to interact at all levels of the organization
● Problem- solving ability
● Ability to quickly learn new software such as WMS, ERP, and reporting tools
● Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines
●Maintain a positive, customer-centric mindset focused on solutions
The following is preferred for this role:
● Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
●Experience working within a 3PL fulfillment service specializing in apparel and footwear
What We Offer:
- Competitive base salary.
- Two weeks of paid time off within the first year of employment, sick time and holidays.
- Company provided life insurance.
- Health, vision, and dental insurance options.
- Commuter benefit plan.
- Optional supplemental life insurance.
- 401(k)
- Wellness program.
- A great place to work with a terrific culture.
Job Summary
Full Time
$38k-48k (estimate)
03/29/2024
05/27/2024
ramplogistics.com
Irvine, CA
25 - 50
Related Companies
The job skills required for Client Success Coordinator include Customer Service, Problem Solving, Planning, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Success Coordinator positions, which can be used as a reference in future career path planning. As a Client Success Coordinator, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Coordinator. You can explore the career advancement for a Client Success Coordinator below and select your interested title to get hiring information.
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