This position will be located in Itasca, IL.

Position Overview:

We are looking for a motivated collection professional who can develop customer relationships, recognize delinquency trends, identify causes of account difficulties, and determine the best course of action to resolve delinquency issues. The ideal candidate must be positive, focused, a team player, and willing to handle a large inbound/outbound call volume. The ideal candidate must be motivated, ambitious, and ready for a challenge. Critical thinking and reasoning skills are an absolute necessity to be successful in this position.

Commitment to Internal Control:

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities:

• Daily outbound collection calls to delinquent customers
• Prepare and present account status reports to management upon request.
• Maximize recoveries through customer contact, skip tracing, or other means necessary with any actions taken to be in full compliance with all applicable laws and regulations.
• Work with customers to reschedule, rewrite, or extend payments when necessary.
• Develop action plans to cure delinquency while following proper processes and procedures.
• Coordinate with Credit, Sales, dealers, and other personnel to effectively utilize all resources to maximize productivity.
• Create demand letters and formulate emails to contact customers regarding delinquency.
• Document all interaction with customers and vendors to ensure reporting accuracy.
• Make recommendations to Senior Management and Asset Management regarding securing collateral when appropriate.
• Performs other related duties as assigned by management.

KPI’s (Key Performance Indicators):

• Recognize delinquency trends.
• Develop customer relationships.

Act independently; Decision-making within Company policy.

Qualifications :

• Excellent verbal and written communication.
• Customer Service focused.
• Highly organized and detail oriented.
• Ability to prioritize and manage multiple responsibilities.
• Intermediate knowledge of MS Excel and MS Word.
• Comfortable working in a fast-paced team environment.
• Bilingual in English & Spanish a plus

• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Adapts to changes in the work environment.

N/A

Tools and Equipment Used:

Working Hours:

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

The salary will range between $53,130.00 - $62,260.00 with an opportunity for a discretional annual bonus.

Additional Benefits:

• Medical, Dental and Vision Plans
• 401(k) and matching
• Generous Paid Time Off
• Company paid Life Insurance
• Employee assistance program
• Training and Development Opportunities
• Employee discounts

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.