To serve our customer and salespersons with technical support and to give the best customer service. To help the development of a qualified repair technician staff by providing ongoing technical training, and to serve as technical support for our customers by serving as a liaison between the end user and the manufacturer.

Duties and responsibilities

• Monitor service calls for field technicians, ensure all jobs are assigned (the night before) and complete as required
• Respond to phone calls from customers and roadmen
• Stay in contact with customers and inform them of any changes in the schedule
• Work with parts department to ensure all needed parts are ordered and received in a timely manner
• Issue repair orders for new jobs or units that are scheduled for maintenance
• Review open order analysis daily to ensure all jobs are on schedule and closed as needed
• Assist field technicians as needed with any questions or concerns you can help with (not technical information)
• Assist preventive maintenance coordinator in the scheduling of preventive maintenance and ensure schedules are kept
• Perform projects as requested
• Perform other task as required

Qualifications

Education and/or experience

• High School Diploma or equivalent, or
• 2 years in dispatching and/or mechanics

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Some knowledge of mechanics
• Specification of current equipment

Skills

• Good listening skills
• Good negotiation skills
• Excellent verbal and writing communication skills
• Good computer skills

Abilities

• Demonstrate customer service orientation
• Ability to organize and manage multiple priorities
• Experience with truck driver/on the road dispatch (Preferred)

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Must partner with service staff to ensure workflow runs smoothly

Travel

There is no travel requirement

Working environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environment. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects, or controls, including products we rent, computer, and other office equipment. The employee must often stand, walk, lift, and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your pay requirements?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's (Required)

Work Location: One location

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Required)

Work Location: In person