Mission Contribution:

To provide world class customer service and assist the store in reaching sales goals which will enable the agency to provide more employment opportunities and services to the community.

Function:

Assists the Store Manager by helping with the supervision of employees, trainees and community service workers and seeing that the store opens and closes properly. This is a developmental position in order to develop the knowledge and skills needed to be an Assistant Manager.

Essential Functions:

• Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information, thanking customers at the end of a sale and inviting them back.
• Opens and closes the store as scheduled.
• Supervises, works with and motivates store employees to reach assigned production guidelines.
• Receives, prices, displays and sells store merchandise, as well as delegates others to do the same.
• Uses cash register to total sales, accepts payment, and authorizes voids, returns, exchanges and credit for merchandise.
• Records and balances cash register receipts and records store transactions, daily, or as scheduled.
• Adequately stocks and maintains interior and exterior of store in an attractive manner.
• Ensures the proper rotation of all store merchandise.
• Assists in store’s loss control by watching customers and employees and reporting suspicious activity to the manager or director.
• Ensures the cleanliness and safeness of the store and/or donation stations by sweeping, vacuuming, mopping, dusting and cleaning bathrooms or delegating tasks to store employees.
• Observes safety procedures and personnel policies and ensures compliance by employees, community service workers and trainees.
• Supervises and trains staff giving them oral communications regarding work performance as necessary.
• Assists in conducting workplace orientations for new hires as needed.

• Initiates and completes paperwork required in day-to-day operations of the store, in the absence of the store manager.

• Checks garments for possible salvage material and ensures that little or no salvage is put out on the sales floor.
• Reaches production guidelines, as assigned.
• Sorts clothes into either salvage or sellable merchandise containers, with less than 5% salvage items being sorted into sellable merchandise.
• Transfers racks from the back room to the sales floor when rack is full.
• Places garments and small wares on the proper floor racks and shelves and restocks when racks get low or shelves look empty.
• Removes empty hangers from the racks on the sales floor and returns them to the proper place in the production area, based on the type of hanger.
• Ensures a clean and empty work station at the end of each shift.
• Pulls and rotates store merchandise as instructed by supervisor or manager.
• Keeps aisles free from debris in the production and sales floor area.
• Maintains adherence to all company policies and procedures.

Marginal Duties as Assigned:

• Checks, sorts and prices electrical equipment and small wares and prepares it for display on the sales floor.
• Greets donors and assists them in bringing donations into the store and issues receipts, as necessary.
• After audit by manager on duty, disposes of trash and un-usable merchandise into outside dumpster and breaks down cardboard boxes and stores in proper area.