GenomOncology (GO) is growing and is seeking new team members to drive the continual enhancement of our software products and client engagement. The Senior Application Engineer is focused on ensuring customer service and satisfaction with the use of GO applications and solutions. This role serves as a liaison between the Client and the GO Product Development/Development Operations teams. Specific activities for this position include:

• Facilitating client discussions and requirement gathering
• Designing, configuring and testing GO applications and solutions; collaborating with the GO Client Service, Product Development and Development Operations teams for application updates, configurations, deployments and troubleshooting; and contributing to the GO knowledge management repository in the form of documentation and process definition.
• Additionally, will serve as a mentor to lower level Application Engineers.

PRIMARY RESPONSIBILITIES

• Serve as liaison between Client Service / Product Development / Development Operations and GO Clients.
• Participate and/or facilitate client meetings to gather design requirements, answer questions on solution design and functionality, and report status on GO tasks and activities.
• Collaborate with Account/Project Managers in the development of project plans, time estimates and general planning activities for client delivery.
• Gather application configuration, feature/functionality specification and data requirements from client and document as JIRA design tickets.
• Create UI, Report and Data Output mockups and wireframes to illustrate the desired functionality and output within the GO tool(s).
• Collaborate with Product Development to ensure design tickets are fully understood and ready for development.
• Participate in application feature and design reviews with the Product Development, Application Engineering and Innovation teams.
• Write validation test(s) in YAML and gherkin to test and validate the feature/ functionality/ configuration the design ticket specifies is met.
• Execute both manual and automated testing of GO tools to ensure the design specifications are met.
• Create JIRA tickets to specify deployment requirements for Application, Content and/or annotations, therapy and trial updates that are ready for deployment.
• Support Development Operations (and/or Perform) in the deployment of Application,
• Content and/or Pipeline Rules updates to GO Internal, GO-hosted, and Client-hosted environments.
• Respond to Client support requests and questions.
• Perform application troubleshooting and/or coordinate troubleshooting activities amongst the Product Development / Development Operations teams. May include running troubleshooting scripts when necessary.

SECONDARY RESPONSIBILITIES

• Maintain individual tasks and activities list within Jira
• Assist business development activities through demonstrations as needed
• Identify new feature/solution requests from clients to bring to the GO Innovation and Product Development teams for consideration. This includes complex feature design and/or cross-product integration impact.
• Create application training guides and conduct training sessions with Clients
• Update Client Trackers to maintain current versioning of GO Tools, Datasets and Configurations.
• Contribute to and maintain GO Knowledge Management on application and tool functionality and GO processes.
• Maintain process flow for client onboarding (GO processes and SOP’s)
• Serve as a mentor for new or junior team members
• Assist in talent acquisition process via candidate interviews and other GO recruiting activities, when applicable
• Attend and engage in Team and All Company meetings.

REQUIRED SKILLS / CAPABILITIES

• Strong critical-thinking and analytical skills
• Superior service orientation
• Outstanding interpersonal and communication skills, both oral and written
• Strong ability to translate client requirements into technical requirements for accurate development of application customization/enhancement
• Understanding of the Standard Software Development Life Cycle process and/or experience with Jira is a plus.
• Strong working knowledge of Google Workspace and MS Office Suite
• Self-motivated and ability to work autonomously and as a collaborative team member
• Strong multi-tasking and prioritizing capabilities and ability to be flexible and adaptable in a fast-paced work environment
• High attention to detail
• Continuous improvement oriented and ability to learn new technologies and subjects quickly
• Bachelor’s Degree: Engineering (Mechanical, Biomedical, Software) preferred
• 3 years experience in solution design, quality assurance, technical support and client service within a Software Development Life Cycle (SDLC) process.
• Previous experience in biomedical field is desired

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