The role of the Assistant Manager is to assist Property Manager in all aspects and
areas of the property with day-to-day functions including marketing, leasing, application processing, resident relations, and adhering to the EMG Employee Manual. The objective is to balance the needs of the property with those of the residents and to achieve occupancy and rental goals.
The duties include but are not limited to the following:

• Demonstrating exemplary communication, professionalism, confidentiality and leading by example while providing exceptional customer service.
• Adheres to and assists in enforcing Fair Housing guidelines.
• Communicates, informs, and reports to Supervisor.
• Touring, leasing, and sharing accurate and approved property information while adhering to Fair

Housing Guidelines.

• Following up with prospects via phone, email, and mail.
• Attracting residents by updating advertising, advertising vacancies, obtaining referrals from current residents, explaining advantages of location and services.
• Screening applicants and completing background checks and qualifying or denying prospects. Delivering adverse action letters to denied or conditionally approved applicants.
• Completion and gathering of information on LIHTC and/or Market Rate new move-in files and receiving approval or denial from Regional and LIHTC Manager for all applications in process that may qualify.
• Collecting rents and security deposits.
• Explaining, reviewing, and enforcing contracts with residents.
• Maintains property by investigating and resolving resident complaints, enforcing lease, inspecting units, and verifying completion of repairs.
• Keeping Yardi or AppFolio up to date daily.
• Creating and ensuring PO’s (purchase orders) are entered into Yardi or AppFolio.
• Creating and completing work orders in Yardi or AppFolio.
• Assisting with scheduling and supervising contractor repairs and cleaning.
• Secures property by enforcing policies, procedures, and risk management.
• Completing required education such as, but not limited to Grace Hill, legal seminars, attendingemployee meetings, and all other webinars, etc.
• Completing and submitting timely reports and tasks as requested.
• Walking the property, monitoring, and reporting curb appeal issues.
• All EMG employees are required to pick up garbage on the community and/or report to maintenance/grounds staff if they are unable, based on current tasks and availability.
• Walk vacant units at move out and after make-ready to ensure cleanliness and proper maintenance as needed.
• Assisting with completing pre-move out inspections to better plan scheduling and financial goals. Pre-move out inspections must be completed between the 20th and last day of each month.
• Maintaining and storing documentation properly.
• Assisting Manager or Assistant Manager with delinquency per EMG policy.
• Enforcing rent increases and additional income.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• West Valley City, UT: Relocate before starting work (Required)

Work Location: In person