HOW YOU WILL IMPACT THE BIG PICTURE:

As the Donor Experience Specialist, you’ll support EWTN’s goal to provide our donors with a meaningful faith and giving journey. As the Donor Experience Specialist, you’ll make outbound calls to express gratitude on behalf of the organization and warmly thank our donors for their contributions, and from the guidance of a script, share EWTN resources that may be helpful in enhancing their spiritual and giving journey.

WHAT YOU WILL DO:

• Make routine outbound calls to thank and welcome donors.
• Respond to donor inquiries by referring them to online resources or transfer them to the appropriate source.
• At the request of the donor, update contact information to their record.
• Provide regular feedback on the new donor workflow to the Donor Experience Manager.
• Working with the Donor Experience Manager, adjust telephone scripts for outbound calls as needed.
• Provide input on stewardship material.

ABOUT YOU:

• You have excellent communication skills (verbal and written), especially telephone communication skills, preferably outbound.
• You have customer service or donor relations experience.
• You are a practicing Catholic with knowledge of the faith and commitment to EWTN’s mission.
• You are able to work Monday – Friday 8 a.m. to 5 p.m. Central Time.
• You possess a high level of professionalism and interpersonal skills, including critical thinking, and problem solving skills.
• You are self-motivated and have the ability to work independently in a collaborative environment.

PREFERRED QUALIFICATIONS:

• Prior donor relations experience with a non-profit, including donor database systems.

EDUCATION:

• Associate’s Degree in relevant field and/or equivalent training and experience (Bachelor’s degree in relevant field preferred).

WHAT YOU’LL LOVE ABOUT WORKING HERE:

• We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.
• Family-oriented working environment. We value the importance of work/life balance, and welcome you as an EWTN family member, not just an employee.
• Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life/Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
• Potential for flexible hours and telecommuting may be possible dependent upon the position and department needs.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team!