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Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we’re dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a “win together” mindset, celebrating every victory as a step towards a connected and empowered rural America.
Job Profile Summary
The Customer Loyalty Specialist is responsible for managing the base of customers contemplating service cancellation. This role demands a proactive sales-oriented mindset and exceptional communication skills for direct customer engagement. The ideal candidate will have a dynamic personality suitable for a challenging market, adept at empathizing with customers and offering tailored solutions to enhance satisfaction and loyalty. The specialist will focus on reducing churn by leveraging their persuasive skills and comprehensive knowledge of telecom services to convince customers of the enduring benefits of maintaining their connection.
Duties and Responsibilities (included but not limited to)
Required Qualifications:
Preferred Qualifications:
Compensation & Benefits:
**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Applicants must be authorized to work for any employer in the US.
ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.
Full Time
$38k-48k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Customer Loyalty Specialist positions, which can be used as a reference in future career path planning. As a Customer Loyalty Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Loyalty Specialist. You can explore the career advancement for a Customer Loyalty Specialist below and select your interested title to get hiring information.