23 City of Wichita Falls, Texas Jobs near me
City of Wichita Falls, Texas is Hiring a CUSTOMER SERVICE REP Near Wichita Falls, TX
BRIEF DESCRIPTION:
The purpose of this position is to provide customer service and assistance to citizens and other departments regarding water utilities. This is accomplished by answering the phone or assisting walk in customers, referring customers to other departments or areas, and recording and processing payments. Other duties include dispatching calls.
LICENSING REQUIREMENTS:
Driver’s License Required – N Type – N/A Endorsements – N/A
OTHER REQUIREMENTS:
Pre-employment keyboarding test (typing speed) minimum score is 30 wpm.
ESSENTIAL FUNCTIONS:
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.
(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.
# Code Essential Functions
1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice
2 S Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.
3 S Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes.
4 S Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.
JOB REQUIREMENTS:
-Description of Minimum Job Requirements-
Formal Education Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Experience No experience required
WORK LOCATION: Office Environment.
Position : 124003
Code : 124-6
Type : INTERNAL & EXTERNAL
Location : UTILITY COLLECTIONS
Grade : NE 104
Job Family : 43-4051.00 CUSTOMER SERVICE RE
Job Class : CUSTOMER SERVICE REP II
Posting Start : 05/14/2024
Posting End : 12/31/9999
HOURLY RATE RANGE: $14.76-$18.45
Job Summary
Full Time
$36k-45k (estimate)
05/18/2024
07/16/2024
The job skills required for CUSTOMER SERVICE REP include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REP. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.
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