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Supervises the day-to-day billing, operational and administrative work of subordinate staff involved in assisting the public with a variety of information relating to electric, water and sewer service, meter services, meter reading, billing and collection. Responds to requests for information and resolves more complex problems referred by subordinate staff. Performs related duties as assigned.
Minimum Qualifications: Requires High School diploma or GED; College degree preferred; and five years of experience performing customer service related duties which includes at least three years serving as a supervisor over less experienced staff; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Excellent verbal and written communication skills in order to express thoughts clearly; active listening skills to help facilitate excellent customer service to internal and external customers in an effective and professional manner for problem resolution. Strong customer service orientation and demeanor, organization, and time management skills. Ability to operate in a fast-paced environment with frequent interruptions, to deal effectively with changes, variables and gray areas. Experience with billing practices for utilities, accounts receivable and collections. Requires a valid Missouri Driver’s License. Must complete required NIMS level training within first six months of hire date.
Knowledge of: Departmental standard operating procedure; City government organization, operations and services; computer software applications related to the work; basic budgetary principles and practices; basic mathematical computations, such as adding, subtracting, multiplying and dividing; and applicable state, federal and local laws, rules and regulations. Skills: Communicating clearly and effectively, both orally and in writing; organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction; and apply logical thinking to solve problems.
Ability to: Establish and maintain effective working relationships with the staff; read, and interpret documents such as safety rules, operation, maintenance and procedure manuals and instructions; and speak effectively before groups of employees.
Physical Abilities: Regularly required to use hands to finger, handle, or feel objects, to reach with hands and arms, talk or hear, and lift and/or move up to 10 pounds. Occasionally required to lift and/or move up to 25 pounds.
Working Conditions: Work is performed in a normal, moderately quiet, office environment with little exposure to outdoor temperatures or dirt and dust. Stressful environment with frequent conflict resolution necessary.
Drug Testing
Background Check
In addition to the application, testing and/or examinations may be required for further consideration.
EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED
Full Time
Public Administration
$52k-66k (estimate)
05/19/2024
07/17/2024
ci.independence.mo.us
INDEPENDENCE, MO
25 - 50
Private
GERRY MCREYNOLDS
<$5M
Public Administration
The job skills required for Customer Service Supervisor include Customer Service, Billing, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.