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Workforce Development Technician I
$61k-80k (estimate)
Full Time 2 Days Ago
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City of Duluth Minnesota is Hiring a Workforce Development Technician I Near Duluth, MN

Job Posting Information

A Note from Workforce
We are currently hiring one or more staff in the Workforce Development Technician I classification. This individual will work with our YES Duluth and/or Adult programs.
Youth Employment Services (YES) Duluth serves eligible individuals between the ages of 14 and 24, helping them attain their personal, education, and employment goals. YES Duluth staff work closely with Duluth’s high schools and youth-serving community organizations to provide a comprehensive array of services and supports, including paid work experience and training opportunities. Our Adult programs include training and employment services for individuals age 18 and above. This includes our Dislocated Worker, WIOA Adult, and Career Pathway Training programs. Participants receive career guidance, tuition assistance, and job placement support from skilled staff who serve as both case managers and career counselors.
Across all our programs, our purpose is to help individuals build economic self-sufficiency and achieve their potential, while helping our community build a resilient economy through investment in its current and future workforce. We do this by recognizing everyone’s potential and using a person-centered, trauma-informed approach. We provide individualized coaching and support, personal and career-focused skill development, and connection to training and other resources.
Duluth Workforce Development is a team-oriented environment with dedicated staff who are experts in the field. Our workplace culture is collaborative, with opportunities to develop leadership and professional skills integrated into our day-to-day work. Equity is a core value, and we strive to create a workplace and service environment that is welcoming and inclusive. We seek an individual who gets along with others, and is interested in challenging their own biases in order to do their work in a way that is culturally competent.

About the Job

SUMMARY/PURPOSE
This is an entry-level class within the Workforce Development Technician series performing work in compliance with government regulations and grant performance standards, planning, developing, and implementing programs to assist clients in pursuing their career goals, assist employers in meeting their workforce needs, and build relationships with internal and external stakeholders.

DISTINGUISHING FEATURES OF THE CLASS
Employees at this level are distinguished from the Workforce Technician II level by the amount of guidance and instruction needed to perform duties as assigned, and are not expected to function with the same amount of knowledge, proficiency, or skill level as positions allocated to the Workforce Technician II. Positions at this level exercise less independent discretion and judgment in matters related to work procedures and methods.

Essential Duties & Responsibilities (other duties may be assigned)

1. Instruct clients in job search and job retention strategies.
2. Utilize existing curriculum for presentations and workshops that teach clients methods to obtain work and orient them toward programs and services available.
3. Inform clients of and make referrals to other appropriate community resources.
4. Recruit, enroll, and evaluate clients' performance in workforce development programs.
5. Determine the need for and authorize support services within established guidelines.
6. Analyze employment trends in order to advise clients in their job search.
7. Arrange for opportunities for on-the-job training, skill upgrading, and certifications.
8. Oversee the hiring, training, and job performance of work experience participants.
9. Educate employers about tax benefits, insurance, and other benefits related to workforce development programs.
10. Interface with employers and program participants to ensure employment and work experience placements are successful.
11. Receive referrals and conduct interviews to determine program eligibility, investigating to identify and assess client problems, needs, strengths, and assets.
12. Complete initial and ongoing assessments to evaluate interests, aptitudes, abilities, and barriers to employment and to determine employment goals
13. Utilize assessment results to write strengths-based employment plan, and monitor progress on plan implementation on at least a monthly basis.
14. Counsel, guide, and evaluate clients' implementation and continued progress of their employment plans.
15. Apply sanctions for noncompliance and remove them when corrective behaviors are demonstrated, where applicable.
16. Conduct mandatory home visits as required by state and county government, following all safety protocols set by office policy, where applicable.
17. Document all client activities and interactions through online case management system; create and maintain confidential records and files.
18. Assist in preparing required reports.
19. Correspond and collaborate with other agencies providing client services.
20. Serve as a member of committees and interdisciplinary teams as required.
21. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
22. Other duties may be assigned.

Minimum Qualifications

Education & Experience Requirements
A. Possession of a college degree in a human service/human resource or management based field (such as vocational rehabilitation, public administration, human resource management, sociology, or psychology); OR
B. High School Diploma or GED plus four (4) years of experience in job placement, career counseling, or a related field.

Selection Process Information

Education/Experience Review (100% of scoring process; 70 pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Top-ranked candidates on the eligible list will be brought in for two rounds of panel interviews, where they will meet staff from Workforce Development, have the opportunity to share more details about their background and perspectives, and discuss scenarios they might experience on the job.

Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov.

VETERAN'S PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections

OPEN SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of all documents required for the option that applies to you:

Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge.
Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months.
Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
3.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)
Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge. If Disabled Veteran, also include
4.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Preference points will be added to Veteran, Spouse of Disabled or Deceased Veteran, or Disabled Veteran's score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of the documents listed below:

Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 50% or greater, dated within 12 months.

Preference points will be awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment, and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer to Minnesota Statute 197.455 for additional information about Veteran's Preference.

Job Summary

JOB TYPE

Full Time

SALARY

$61k-80k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

07/11/2024

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