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CallMiner is Hiring a Project Manager I Near Waltham, MA
Primary responsibilities:
- Works closely with internal Sales and Customer Success team members, with existing customers, and with prospects to help design integration solutions.
- Engages with customers and prospects in pre-sales efforts to scope solutions and to clearly document professional service requests based on product capabilities.
- Develops and delivers requirements documentation to internal and external project stakeholders.
- Managing multiple projects with a high number of customer interactions.
- Interpreting and transforming customer requirements into project plans.
- Tracking projects and tasks through the PMO portfolio tool while working closely with Implementation Engineers on task assignments.
- Monitoring and maintaining key project dates and financial values within the PMO portfolio tool.
- Accurately tracking work and providing concise project status updates in alignment with PMO standards.
- Leveraging CallMiner's existing project process and corresponding templates to effectively communicate to internal and external project stakeholders.
- Providing meeting agendas, facilitating meetings, and clearly communicating outcomes and action items via meeting minutes and issues logs.
- Setting and managing expectations with project stakeholders and escalating to CallMiner leadership when appropriate.
- Maintaining accountability to drive assigned projects to successful completion.
- Proactively managing changes in project scope, identifying risks, and assisting in devising contingency plans.
- Leveraging product-based training to guide and educate customers on system configuration through the product's user interface.
- Completing internal solution certification and assisting in user acceptance testing.
- Collaborating with internal teams to improve processes and provide feedback to the Product team to share product ideas.
Requirements:
- A degree in a technical or business discipline or equivalent work experience.
- Minimum of 2 years in a hands-on project management role with 1 year in a technical environment, preferably SaaS software implementation.
- Ability to work with minimum supervision to support internal stakeholders and external customers.
- Prior experience with external customers is strongly preferred.
- Excellent organizational skills and time management abilities.
- Excellent communication (verbal and written) skills.
- Experience interfacing with external customers at all levels and driving customer meetings.
- Experience as part of a cohesive team in which technical resources are shared across multiple projects.
- Ability to interpret requirements and implementation details and share internally and externally clearly and concisely.
- Attention to detail in documenting effort estimates, requirements, and project dates.
- Demonstrated ability to multitask and to set priorities and to clarify priorities when uncertainty exists.
- Confidence to work under pressure, to communicate effectively with customers and to drive team members to committed dates.
- Ability to manage expectations and to professionally solve disputes or conflicts.
- Demonstrated ability to quickly learn new technology.
- Demonstrated ability in applying project management discipline and structure within an evolving organization.
- Familiarity with Microsoft Office applications (MS Word, Excel, Power Point, Outlook).
- Relevant industry or product experience desired (interaction analytics, contact centers, enterprise SaaS software).
- Experience scoping integration solutions or professional services a plus.
- Project Management Certification a plus.
- Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.
- JIRA/Confluence experience is a plus.
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO
Job Summary
Full Time
$67k-85k (estimate)
05/05/2024
05/20/2024
callminer.com
WALTHAM, MA
50 - 100
2002
TERRY LEAHY
$10M - $50M
IT Outsourcing & Consulting
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About CallMiner
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industrys most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever ...
before. CallMiner is trusted by the worlds leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. See http://www.youtube.com/watch?v=JP9IUDRnbsA for an overview of what CallMiner can do for you.
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The following is the career advancement route for Project Manager I positions, which can be used as a reference in future career path planning. As a Project Manager I, it can be promoted into senior positions as a Planner/Scheduler II - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Manager I. You can explore the career advancement for a Project Manager I below and select your interested title to get hiring information.
