The mission of Boys & Girls Clubs of Tampa Bay is to enable all young people, especially those who need us the most, to reach their full potential as productive, responsible, caring citizens.

POSITION SUMMARY:

Fulfill the Boys & Girls Clubs of Tampa Bay mission by maintaining the front counter area, providing courteous and quality customer service and ensuring the safety of Club members. Perform administrative tasks necessary for the proper maintenance of membership records including the maintenance of the membership tracking system (MyClubHub). Provide all necessary clerical support for the Club Director and other program staff.

JOB RESPONSIBILITIES:

• Data entry and updates to information contained within the membership tracking system (MyClubHub)
• Print daily program rosters for staff
• Manage daily sign-out process which includes verification of parent or other approved adult identification
• Member file management to include gathering necessary documents and authorization forms
• Interact with incoming visitors to include parents, volunteers or other administrative staff
• Answer incoming calls to the facility, respond to inquiries via Outlook email and phones
• Participate in weekly staff meetings and various team-oriented activities
• Actively support other club staff and youth development professionals in the daily service to club youth
• Backup youth development staff members in their absence

QUALIFICATIONS:

• High school diploma or GED
• Bilingual (English/Spanish) preferred
• Superior organization skills, attention to details and ability to meet deadlines
• Strong interpersonal skills and customer service orientation
• Above average verbal and written communication skills
• Ability to maintain strict confidentiality
• Proficient in Microsoft Office and Internet

TRAVEL:

Travel may be required to multiple Club facilities throughout Hillsborough and Pasco County for training and/or other business purposes.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit, stand, walk, kneel, stoop and use a keyboard. The employee is occasionally required to bend and lift and/or move up to 25 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate - high. Flexibility to working schedules may be required due to changing needs.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in the classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Reasonable accommodation will be possible and based on an individual basis.

EQUAL OPPORTUNITY EMPLOYER: Qualified applicants receive consideration for employment without discrimination because of race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.