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Car Capital is Hiring a Customer Advocate Near Dallas, TX
**Customer Advocate**
**General**
Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives! This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers. Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths!
**Job Description**
The Customer Advocate will be responsible for performing the following job duties:
Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.
De-escalate situations involving dissatisfied customers by offering patient assistance and support.
Make outbound collection calls.
Review customer accounts and provide updates and information about the account.
Collaborate with other Customer Service Representatives to improve customer service.
Other tasks as assigned.
This position will be in the general Dallas-area.
**Qualifications**
A Customer Advocate will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.
No previous call center experience is necessary!
A high school diploma or GED is required.
Fluency in English language is required. Fluency in Spanish is considered a plus, although not required.
**Responsibilities**
Keep track of assigned accounts and assist in keeping customers current in their obligations.
Plan course of action to get customers who are delinquent current again.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies.
Create trust relationships with customers when possible to avoid future issues.
Job Summary
Full Time
$35k-44k (estimate)
05/04/2024
05/19/2024
carcapital-inc.com
Conowingo, MD
<25
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The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.
