Do you want to work for a long-standing Alaskan company? Do you want to work with a team that honors excellent customer service? Do you want to work with the support of a leader and team that enjoy a positive work environment?

If you want to join a team that values teamwork, excellent customer service, problem solving, and personal and professional growth then Big Ray’s may be the place for you!

About Big Ray's

Founded in Downtown Anchorage in 1947 as a military surplus store, Big Ray's has weathered the trials and tribulations of over 75 years of operating in Alaska. To this day Big Ray's continues to be family owned and operated, and with 5 locations statewide it has expanded to become Alaska's premier all-weather outfitter. From brands like Carhartt, to Columbia, to XtraTuf, to Under Armour, Big Ray's carries all the name brands customers need to be outfitted in Alaska. With an exhaustive inventory, business to business contracts and customized embroidery service, Big Ray's caters to all. Though Big Ray's may have changed with the times, our mission has not: to meet the needs of Alaskans as they confront the challenges of the Last Frontier.

Position Summary

The market manager executes overall company strategy and ensures that stores are operating to their full potential. The market manager sets, tracks, develops and monitors strategies to achieve sales and productivity goals. The market manager is responsible for all customer service and facilities operations in their assigned market area. The market manager represents the company within the community and has ultimate responsibility for ensuring that retail store customers in their market are happy and satisfied with their shopping experience. The market manager works closely with the ownership and executive team.

Essential Job Functions

· Hire, train and manage store personnel, in conjunction with assistant store managers, in assigned market.

· Oversee assistant store managers in retail store operations.

· Responsible for all aspects of customer service and customer relationship management within assigned market to include outside retail sales.

· Track store sales and productivity; hold store personnel accountable for meeting goals and objectives set by executive team.

· Keep the company in good standing within assigned market through strong community relations with suppliers, government agencies, community groups, charitable organizations, etc.

· Work with ownership/executive team to maximize commonality between markets in all areas such as employee relations, staff training, customer service, store operations, etc.

· Work with ownership/executive team in developing and maintaining annual operational budget.

· Assist merchandising team with product presentation and proper handling of inventory.

· Maintain security of inventory and all store/market assets.

· Implement and manage loss prevention strategies and processes.

· Assist executive team in developing local advertising campaign and budget.

· Share resources including staffing, supplies, etc. with other departments.

· Maintain standards for facility conditions.

· Coordinate closely and consistently with the ownership/executive team to achieve annual strategic goals.

· Work with executive team to ensure Classic Alaska Trading Company team concept (mission and vision) are adhered to.

Non-Essential Job Functions

· Drive motor vehicle as needed.

· Perform other job-related duties as required or assigned.

Independent decision-making expected. This position works under the direction and supervision of the executive vice-president of operations. This position supervises store personnel.

Physical and Mental Demands

The physical demands of this position require frequent standing, walking, sitting, speaking, and hearing. Requires near vision to write and read printed materials and computer screens. Requires hearing and speaking to exchange information on the telephone or in person. The employee is regularly required to reach with his/her hands and arms and lift items weighing up to 40 lbs. Must be able to use carts, ladders, dollies, and stools to assist in moving or shelving items. Requires sufficient arm, hand, finger dexterity to operate a keyboard and other office equipment. Repetitive motions with wrists, hands, and fingers may also be required. Requires the ability to operate a vehicle safely. Requires the ability to climb a flight of stairs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure.

Big Ray’s is committed to providing reasonable accommodations, according to the applicable state and federal laws, to all individuals with qualified physical and mental disabilities.

Work Environment

This position is performed in a dynamic, fast-paced retail setting with the offices located adjacent to the sales floor or on the second floor. The employee will be on the retail floor among clothing and related fixtures or in the warehouse among boxes of clothing and customer records. Evening and weekend work is required.

Job Qualifications

The following are required:

· Associate degree or equivalent experience.

· Five years of retail or other comparable industry experience.

· Two years of management experience.

· Demonstrated ability to provide exceptional customer service.

· Demonstrated understanding of the importance of engaging the community and other stakeholders.

· Demonstrated leadership abilities.

· High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.

The following is preferred:

Bachelor’s degree or equivalent experience.

Additional job information

This position requires regular attendance in accordance with established schedule as this is the most common time to conduct business with customers, vendors and employees. Employees must also possess the following abilities:

· Ability to adhere to safety rules and other reasonable regulations pertaining to the position.

· Ability to refrain from violence.

· Ability to work in cooperation with other workers within the company.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• Up to 25% travel

Willingness to travel:

• 25% (Preferred)

Work Location: In person