Job description

Do you want to work for a long-standing Alaskan company? Do you want to work with a team that honors excellent customer service? Do you want to work with the support of a leader and team that enjoy a positive work environment?

If you want to join a team that values teamwork, excellent customer service, problem solving, and personal and professional growth then Big Ray’s may be the place for you!

About Big Ray's

Founded in Downtown Anchorage in 1947 as a military surplus store, Big Ray's has weathered the trials and tribulations of over 75 years of operating in Alaska. To this day Big Ray's continues to be family owned and operated, and with 5 locations statewide it has expanded to become Alaska's premier all-weather outfitter. From brands like Carhartt, to Columbia, to XtraTuf, to Under Armour, Big Ray's carries all the name brands customers need to be outfitted in Alaska. With an exhaustive inventory, business to business contracts and customized embroidery service, Big Ray's caters to all. Though Big Ray's may have changed with the times, our mission has not: to meet the needs of Alaskans as they confront the challenges of the Last Frontier.

Position Summary

The Store Manager acts in the capacity and best interests of the local Market Manager and Ownership group to run the store in an efficient, cost effective, and profitable manner. The Store Manager should be mindful that excellent customer service is not only a goal of this company, but a requirement to achieve our goal as a successful company. Our business is our customer not our products or services.

Essential Job Functions

Sales/Customer Service

• Ensure that every customer receives the appropriate level of service for him or her.
• Work to ensure the sales force attitude reflects an image of professionalism, concern, and product knowledge.
• Prepare and execute all store/company promotions.
• Administer anti-theft procedures.

Merchandise Flow

• Lead warehouse team in managing day-to-day freight flow.
• Flow merchandise to the sales floor in a prompt and professional manner.
• Ensure appropriate merchandise layout, organization, cleanliness, and correct pricing.
• Stock daily.

Inventory Control

• Conduct annual inventories, ensuring that the merchandising system is as accurate as possible.
• Ensure that inventory adjustments are consistent with company standards.
• Ensure defective processes are adhered to and addressed in a timely manner.

Building/Facilities

• Keep store neat, clean, safe and organized both in and outside.
• Work with Market Manager to develop maintenance plans for buildings.

Personnel

• Recruit, schedule and train sales and warehouse team.
• Oversee employee purchases.
• Ensure employees are dressed and groomed in the appropriate manner in accordance with the employee handbook.
• Ensure that employees are courteous and have the appropriate mannerisms with customers both in the store and on the phone.
• In conjunction with the controller/human resources director; evaluate, provide feedback, discipline, and terminate employees.

Budgeting

• Assist the Market Manager to maintain operational budget as approved by ownership

Physical and Mental Demands

The physical demands of this position require frequent standing, walking, sitting, speaking, and hearing. Requires near vision to write and read printed materials and computer screens. Requires hearing and speaking to exchange information on the telephone or in person. The employee is regularly required to reach with his/her hands and arms and lift items weighing up to 40 lbs. Must be able to use carts, ladders, dollies, and stools to assist in moving or shelving items. Requires sufficient arm, hand, finger dexterity to operate a keyboard and other office equipment. Repetitive motions with wrists, hands, and fingers may also be required. Requires the ability to operate a vehicle safely. Requires the ability to climb a flight of stairs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Work Location: In person