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Overview:
Seekins Precision, Inc. is a premier Modern Sporting Rifle (MSR) component manufacturer located in Lewiston ID. We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing and improving the customer service experience, managing a team of customer service representatives, and ensuring customer satisfaction. Strong leadership qualities are a must to assist in resolving all types of customer inquiries and working internally with members of the team. The manager position will need to know how to supervise and guide other customer service representative by teaching product knowledge, offering feedback, and establishing measurable customer satisfaction goals. This is a full-time position with competitive pay and benefits.
Responsibilities:
- Manage a team of customer service representatives, providing guidance and support
- Develop and implement strategies to improve customer service experience
- Handle escalated customer inquiries and complaints, ensuring timely resolution
- Monitor customer interactions to ensure quality service is being provided
- Collaborate with other departments to resolve customer issues and improve processes
- Train new employees on customer service policies and procedures
- Conduct performance evaluations and provide feedback to team members
- Audit customer service procedures and trends to determine system improvements
- Enforce company policies and procedures
Qualifications:
- High school diploma or GED
- Five years of previous experience in a management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proven ability to handle difficult customer situations with professionalism
- Strong problem-solving skills with the ability to think creatively
- High level of customer service experience, such as answering technical questions via phone, email, or in-person
Preferred:
- Manufacturing knowledge
- Gun knowledge
We offer competitive pay, comprehensive benefits package, including full medical, dental, and life insurance benefits for the employee paid by the company and voluntary coverage options such vision, disability, and additional life insurance. We also offer a retirement plan (ESOP - employee stocker ownership plan), paid time off, paid holidays, and employee discounts.
Seekins Precision is a drug free work environment and an equal opportunity employer. You must be able to pass a background check and a drug screen. If you know you can pass both, please submit a resume and tell us why you want to work at Seekins!
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Application Question(s):
Ability to Relocate:
Work Location: In person
Full Time
Retail
$92k-119k (estimate)
05/05/2024
08/30/2024
seekinsprecision.com
LEWISTON, ID
50 - 100
Private
GLEN SEEKINS
$10M - $50M
Retail
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.