Company Overview: Join our prestigious new establishment, Grapes & Grain, dedicated to offering an unparalleled selection of fine wines, liquors, and craft beers in a luxurious retail environment. We are committed to providing an exceptional experience for our discerning clientele, driven by our passion for exquisite beverages and unparalleled customer service.

Position Summary: As a Beverage Retail Specialist, you will embody the essence of Grapes & Grain, offering unparalleled customer service while providing expert knowledge and guidance on our extensive selection of wines, liquors, and beers. Your role will be crucial in creating a welcoming and memorable experience for our clientele, ensuring they receive personalized recommendations and assistance with their purchases.

Responsibilities:

• Serve as an ambassador for Grapes & Grain, delivering excellence in customer service and fostering a welcoming atmosphere.
• Assist customers in selecting products, providing detailed information on various beverages including origin, flavor profiles, and food pairings.
• Process transactions accurately and efficiently using our POS system, handling cash, credit, and electronic payments.
• Maintain a meticulously organized and aesthetically pleasing retail environment, ensuring shelves are stocked and displays are visually appealing.
• Stay up-to-date with industry trends, new product releases, and promotions to effectively engage customers and drive sales.
• Collaborate with colleagues to ensure smooth operations and exceptional customer experiences.

Requirements:

• Exceptional knowledge of wines, liquors, and beers, with the ability to confidently recommend products to customers.
• Previous experience in a customer-facing role within the beverage industry is highly desirable.
• Strong communication skills with the ability to engage customers and provide informative and friendly service.
• Ability to work in a fast-paced environment while maintaining grace and professionalism.
• Flexibility to work evenings, weekends, and holidays as required.

Success Factors/Job Competencies:

• Passion for the beverage industry and a genuine enthusiasm for providing exceptional customer service.
• Professional demeanor with excellent interpersonal skills.
• Detail-oriented with the ability to multitask and prioritize responsibilities.
• Knowledge of local breweries, wineries, and distilleries is an advantage.
• Proficiency in additional languages such as Spanish is a plus.

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligibility to participate in our employee tip pool program.
• Comprehensive benefits package including 401K, medical, dental, vision, and life insurance.
• Generous employee discounts on all beverage and merchandise items.
• Access to professional development resources, including annual membership to online learning platforms.

Note: This job description outlines the primary duties and qualifications for the role of Beverage Retail Specialist. Management reserves the right to adjust responsibilities as needed. We are an equal opportunity employer committed to diversity and inclusion.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person