Our Cranston, RI location is looking for an experienced Sales Account Representative (manufacturing background a plus!)

You will be traveling to customer locations in the United States to provide customer service and perform physical inventory counts approximately 2 weeks out of the month. Your home base will be in Cranston, RI. If you are committed to providing world-class account service and want to be part of a winning team, apply today!

Your job will be to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Our company has been in business for more than 68 years. We are family owned and are in the midst of long-term sustainable growth.

We offer great benefits and will be providing exceptional training to the right person who demonstrates a solid work ethic and great account service skills.

Responsibilities:

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Offer support and solutions to customers following the company's customer service policies and guidelines, in a friendly and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Travel to U.S. customer sites.
• Manage inventory physically and digitally.
• Customer administration support, order entry, etc.
• Working directly with the Midwest Regional Sales Manager.
• Managing customer programs onsite (VMI).

Skills needed:

• 2 years of customer support experience.
• Effective telephone communication skills, with the ability to discuss and problem-solve situations that could arise with the customer.
• Achieve and maintain rapport with customers and work to give them the best possible service regularly.
• Ability to multi-task, prioritize, and manage time effectively.
• Microsoft Office Suite Knowledge.
• Strong attention to detail.
• Positive and professional demeanor.

This position will provide the successful candidate with the chance to learn new skills, work as a team, and build a career.

Manufacturing accounting and inventory system experience is a plus!

This job could be perfect for you. Apply! We look forward to meeting you!

Our company has a full benefits package including health and dental insurance. We offer paid holidays, paid vacation days, paid sick days, and a matching 401K plan.

Salary is commensurate with experience and proven ability.

1st shift

Job Type: Full-time

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.