Scheduler/Care Coordinator

Catalina In-Home Services is a locally founded and managed home care company seeking an experienced Scheduler Care Coordinator to join our administrative team. The company provides caregivers to support older adults to live at home independently. Multitasking, flexibility, excellent communication, and detail orientation are required for this vital role.

Pay: $20.00/hr. to $23.00

Workdays: 4 days

Job Is Ideal for Someone Who Is:

• People-oriented – enjoys interacting with people
• Adaptable/flexible – enjoys doing work that requires frequent shifts in direction
• Detail-oriented – but able to see the bigger picture
• Achievement-oriented – enjoys taking on challenges

Responsibilities

Maintaining efficient and effective scheduling operations of the organization.

Responsible for overseeing clients' services and client and caregiver relationships.

Assisting clients in understanding the service and support available.

Responds to client and caregiver service issues promptly.

Must understand and ensure an exceptional client and caregiver experience.

Requirements

Minimum of 2 years of scheduling experience and customer service. Healthcare/homecare setting preferred.

Must have excellent written and verbal communication skills and strong technical skills. Be detailed oriented with follow through, a team player who has demonstrated a commitment to high-quality customer service.

Must be an excellent communicator, able to foster relationships with clients, caregivers, and team members.

Assist with intermittent on-call, including after-hour, weekends, and holidays.

Proficient in using MS Office, Gmail, Google Docs, Internet, texting, and social media for communication purposes
Critical thinker who can work and problem solve well under stressful situations

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What scheduling software have you used?

Education:

• High school or equivalent (Required)

Experience:

• scheduling: 2 years (Required)

Work Location: In person