Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Job Description

At Aperia, we rely on a dynamic team of Client Success consultants. We are seeking a Client Success Consultant who is ready to play a crucial role in ensuring the success and satisfaction of our clients within an innovative technologies in a forward-thinking organization that is always pushing boundaries. You must have confidence and share the passion for innovation and making a difference for clients we serve. The ideal candidate has experience with external client facing management, strong communication skills, and technical proficiency. 

Core Responsibilities

• Build and maintain strong client relationships: Cultivate enduring connections with clients to foster trust and loyalty.
• Provide expert guidance and support: Deliver professional consultation and education on Aperia software products to ensure clients maximize their benefits.
• Troubleshoot and address concerns promptly: Proactively resolve client issues and technical challenges to maintain a seamless experience.
• Collaborate across teams: Coordinate with internal departments to address client needs efficiently and enhance their overall satisfaction.
• Drive product understanding and utilization: Educate clients on product features, industry trends, and best practices to optimize their use of our offerings.
• Identify opportunities for growth: Recognize client needs and propose appropriate upselling or cross-selling opportunities to enhance their experience.
• Analyze and advocate for improvement: Track KPIs, analyze data, and champion the client's voice within the company to drive continuous improvement in client success initiatives.

Functional Responsibilities

• Must be able to communicate effectively with diverse types of customers, employees and with various management levels within the company as well as vendor organizations to identify and resolve systems, network, software application and customer service issues.
• Must be able to prepare, write, read, and demonstrate effective communications language skills.
• Impeccable attention to detail and an eager willingness to learn.

Technical and Interpersonal Skills

• Analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application .
• Understanding of the SDLC and Agile methodologies
  • SAFe methodology is a plus
• Knowledge of Office 365 including SharePoint
• Communication skills with external and internal teams
• Able to facilitate a large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions.

Eligibility Requirements

• Must be willing to submit to a background investigation and drug test as part of the selection process.

Job Type

• Full-Time

Schedule

• Monday to Friday

Work Location

• Dallas, TX (Hybrid)

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Disability insurance
• Childcare assistance
• Education reimbursement
• Fitness membership
• Volunteer time off