The Lincoln Housing Authority is seeking a dedicated, client-focused professional who has previous leasing experience and is interested in assisting clients for the full-time position of Leasing Agent/Pre-Housing Specialist. If you have a passion for helping others thrive by connecting them to safe, affordable, and decent housing, we want to talk with you!

Essential Job Functions

• Conducts in-home interviews with applicants, explains the process and application screening standards, and obtains relevant information.
• Receives and responds to inquiries for general information regarding LHA services and programs.
• Updates, maintains, and distributes the Tenant Handbook of Information.
• Assists in marketing LHA units through the development of brochures and other materials, contact with outside agencies and placing advertisements.
• Shows unit/properties to qualified applicants, inspect the units/properties for move-outs and move-ins, coordinates the signing of leasing documents, and provides move-in instructions to new tenants.
• Manages waiting lists for LHA properties. Responsible for maintaining an adequate pool of applicants to meet LHA vacancy rate and vacant turnaround standards.
• Updates leases to reflect household changes.
• Accepts applications from persons wanting to live in LHA properties. Screens applicants in accordance with LHA screening policies.
• Responsible for providing excellent customer service and tenant/resident relations. Investigates and resolves tenant concerns/complaints.
• Enforces LHA policies and requirements of lease.

Required Qualifications

• Bachelor’s degree or equivalent combination of experience and education.
• Experience in conducting interviews, obtaining information, and utilizing interpersonal skills.
• Experience in showing and leasing units.
• Experience in tenant/resident relations or customer service field.
• Ability to prioritize and complete tasks within a specified time frame.
• Ability to understand and follow oral and written instructions and procedures.
• Excellent oral and written communication skills.
• Ability to perform routine mathematical calculations quickly and accurately.
• Experience using a computer and variety of software programs.
• Ability to establish and maintain effective working relationships with co-workers, supervisors, applicants/clients, and the public.
• Ability to maintain confidentiality.
• Ability to communicate effectively and work within a culturally diverse work environment.
• Knowledge of HUD subsidized and tax credit units, desirable.
• Attention to detail and accuracy are essential.
• Valid Nebraska driver's license and dependable motor vehicle.

Additional Information

• Starting pay is $23.15/hour.
• To apply, complete an application for employment at L-housing.com.
• Background checks will be conducted on final candidates.
• LHA offers an excellent benefits package including $0 employee only coverage health plan, a 9/80 work schedule with every other Friday off (that’s 26 3-day weekends per year), 12 paid holidays, annual merit-based raises, and an 8% company contribution to retirement at 6 months.
• Lincoln Housing Authority is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $23.15 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lincoln, NE 68505 (Preferred)

Ability to Relocate:

• Lincoln, NE 68505: Relocate before starting work (Required)

Work Location: In person