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Member Support Specialist
Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist . Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement ? Do you love finding the best solutions for your members and want do so in a culture of teamwork and integrity ? If so, please read on!
MEMBER SUPPORT SPECIALIST POSITION
Our Member Support Specialists are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Support Specialists are the voice of our credit union and the reason our members love banking with us!
This position processes telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. This role may also assist with accepting loan applications via telephone. Member Support Specialists are expected to achieve individual and team goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.
QUALIFICATIONS FOR A MEMBER SUPPORT SPECIALIST
Are you looking to build on your financial industry experience? Would you be comfortable with assisting members in a call center environment? Do you have excellent communication skills? Are you detail-oriented? Are you honest and trustworthy? If so, then you might just be perfect for our Member Support Specialist position!
ABOUT PIMA FEDERAL CREDIT UNION
In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. We're here for our members and we thrive by delivering on our value promise of smart, simple, personal . We have stayed true to our roots as a not-for-profit financial cooperative whose main focus is providing the highest possible value to our membership in the simplest way. We are about relationships and not transactions. We are proud to be an Arizona Daily Star Reader's Choice winner.
As a full-time employee, you are eligible for Pima Federal's robust benefits package including:
In addition, you'll be part of Pima Federal's engaging culture , which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. We are proud to have been recognized in an article by the Credit Union Executives Society for our employee satisfaction and engagement ! If this sounds like the next step in your financial industry career that you've been looking for, apply now!
READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application .
Job Posted by ApplicantProFull Time
$37k-47k (estimate)
04/29/2024
05/14/2024
pimafederal.org
SPRINGERVILLE, AZ
100 - 200
1951
LINDA HARKINF
$10M - $50M
Banking
In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. Were here for our members, and we thrive by delivering on our value promise of Smart. Simple. Personal. SMART. We are the smart choice for a few reasons. We offer competitive loan and deposit rates, while keeping fees as low as possible. We also provide our members with local service, yet nationwide access. Lastly, we only offer financial solutions that are relevant to each members situation. We do not sell products or s ...
ervices just to meet our goals; rather, we evaluate each members financial situation and offer solutions that help members achieve their financial hopes and dreams. SIMPLE. We understand that we live in a fast-paced world and not everything can be simple. However, banking should be and we are dedicated to simplifying everything we do. From how our members apply for a loan to the options on our phone menu to the website experience we provide to our members, we work diligently to provide our members with banking options that are easy to understand and use. PERSONAL. It is our goal to make every interaction you have with us a pleasant experience thats focused on you. Whether its greeting you at the door or sending you flowers for that special occasion or simply providing you with water while youre in the lobby, we are committed to delighting our members with a memorable experience. As a financial cooperative, we thrive by offering great value to our members, and we believe our value promise Smart. Simple. Personal. will benefit you and your family.
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The following is the career advancement route for Member Support Specialist (call center) positions, which can be used as a reference in future career path planning. As a Member Support Specialist (call center), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Specialist (call center). You can explore the career advancement for a Member Support Specialist (call center) below and select your interested title to get hiring information.