About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Receptionists Secretaries, Except Legal, Medical, and Executive for our client in Albany, NY 12204 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Receptionists/Secretaries Location: Albany, NY 12204
Duration: 24 months
Work Schedule: Monday-Friday/9:00am-5:00pm

Responsibilities for this position include, but are not limited to:

• Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal, which will include:
• Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrollments and understand the loan process).
• Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).
• Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
• Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
• Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:
• Scanning loan forms and completing basic data entry to initiate the loan process.
• Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
• Accessing and navigating Retirement Online, the Internet and OSC's Intranet.
• Other duties as assigned.

To be considered for this position, you should have: [ Skills, Education, or Experience]

• • Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
  • Possess effective oral and written skills.
  • Perform tasks accurately and within specific time frames.
  • Can operate a personal computer or laptop.
  • Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
  • Spanish speaking is a plus.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age