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SALES OPERATIONS ADMIN ISTRATOR

Redcom Laboratories

Victor, NY | Full Time

$22-24 (estimate)

1 Day Ago

CONTRACT COMPLIANCE SPECIALIST

Redcom Laboratories

Victor, NY | Full Time

$69k-89k (estimate)

1 Week Ago

SALES OPERATIONS ADMIN ISTRATOR

$22-24 (estimate)

Full Time | Durable Manufacturing 1 Day Ago

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Redcom Laboratories is Hiring a SALES OPERATIONS ADMIN ISTRATOR Near Victor, NY

SALES OPEARTIONS ADMINISTRATOR

FULL TIME, NON-EXEMPT

ABOUT US:

At REDCOM, our mission is to enable the most critical conversations in the world by developing highly interoperable, flexible, and easy-to-use communications solutions. REDCOM stands for Research, Engineering, and Development in Communications, and our goal is to be the Command and Control platform of choice for all tactical levels of the government. After 45 years in business, we are still in growth mode. We’re looking for a meticulous, detail-oriented individual to join our sales operations team and help us serve our customers.

OPPORTUNITY AT A GLANCE:

In this position, you’ll take on the integral role of ensuring our customers’ quotes and orders are fulfilled accurately and perfectly. You are the connection that will be responsible for accurately gathering information, quoting, and processing customer orders to ensure all details are correct, so that orders can be fully processed, and delivered as expected.

Though your primary responsibilities for this position revolve around quoting and processing, the work will include continued collaboration with every department in support of customer needs, as well as a focus on continuous improvement and learning for you as an individual and REDCOM as a company.

The ideal candidate will have a passion for excellent customer service through persistent communication, will have a strong attention to detail and a keen interest in understanding the government and defense markets and the associated buying and selling processes.

RESPONSIBILITIES:

QUOTE / ORDER PROCESSING:
- Quoting/Order Building: Work within the established quoting process to provide customer quotes that meet the expectations of each individual customer. Working within the ERP system, build and manage all flow-down order activities.
- Order Management: Regularly monitor the status of incoming orders, ensuring they are processed promptly and accurately within established timelines.
- Issue Resolution: Collaborate with internal teams and external partners to promptly address and resolve any discrepancies, errors, or issues related to orders, ensuring customer satisfaction.
- Customer Support: Provide exceptional customer support by promptly responding to inquiries, addressing concerns, and keeping customers (internal and external) informed about the status of their orders throughout the fulfillment process.
- Data Research / Reporting: With training, create and run reports to ensure accurate delivery, forecasting, and consistency in the quoting process.
PRODUCT-READINESS PROCESSING:
- Product Release: Work on a team as a lead steward of the release process for hardware, software, and general technical publications.
- Document Control: General support of the document control process, assignment of part numbers, and release activities (coordinated with engineering).
General Skills
- Performs other duties as assigned within the general scope of the these duties.
- Collaborates routinely with other teams, including business development, engineering, manufacturing, and operations.
- Contributes to operational excellence by identifying issues and brainstorming creative solutions. Actively works to continuously improve processes and documentation.
- Demonstrates flexibility, versatility, and excellent verbal and written communication skills.

QUALIFICATIONS FOR SUCCESS:

High School Diploma, or GED Equivalent is necessary for this role.
Proficiency in Microsoft suite products.
Ability to follow standard operating procedures with excellent attention to detail.

The ideal candidate will have some prior experience in a manufacturing environment, with ERP experience (we use EPICOR). A applicant with an Associate’s degree, or 1-3 years of work experience, including work on government contracts, some background in quoting and processing orders would be a strong candidate. While none of these are required for the role, these skills will shorten a potential candidate’s learning curve.

OTHER DUTIES:

Complete special projects and perform other duties as necessary.

SPECIAL WORKING CONDITIONS:

REDCOM offers a highly flexible hybrid working environment. This role can work hybrid including designated in-office days, which we use for collaboration sessions and cross-department meetings.

PHYSICAL REQUIREMENTS:

Work is primarily an office environment. Visual acuity and the ability to read both on-screen and on-paper documentation is essential. Excellent command of the English language, both written and orally is required. Very infrequent lifting requirements could include moving a box or equipment, up to 10 pounds.

ORGANIZATIONAL CONTEXT:

No direct reports, but will be required to interact with various departments.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change based on business needs.

About REDCOM Laboratories, Inc.:

REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York. Since 1978, REDCOM has been developing and manufacturing the world’s most reliable communications systems for all branches of the U.S. military, our NATO allies, government agencies, emergency responders, service providers, and enterprises.

REDCOM was awarded a Top Workplaces award three years in a row by The Democrat and Chronicle. This dedication is based solely on employee feedback gathered through an anonymous survey that uniquely measured 15 drivers of engaged cultures. These drivers are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

REDCOM allocates substantial resources to research and development. In fact, the name REDCOM is an acronym that stands for Research, Engineering, and Development in COMmunications.

What really makes REDCOM stand out from most other companies is our family-oriented culture. We encourage our employees to innovate and empower them to work autonomously. This enables REDCOM to not just respond to customer requirements but to generate truly innovative solutions. We understand and anticipate user needs and develop solutions to meet them. We love solving problems that other companies can’t — or won’t — tackle.

Why you want to work for REDCOM:

We have an incredible benefits package including:

3 weeks of paid vacation per year, plus a generous sick time policy
Generous rollover policy
10 paid holidays per year
Generous medical insurance, with 1 plan covered in full
Dental and vision coverage
401(k) plan with match
Learning & development is strongly encouraged
Remote-friendly work environment
Beautiful campus and generous office space for in-office days
On-site workout facility
Tuition Assistance Program

The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position.

Sales Operations Administrator: Hiring Range $21.50 - $23.50 / hour, 40 hours/week with minimal need for overtime.