Schedule - Monday through Friday 7am-3pm

Position Summary

Under the direct supervision of the Day Program Supervisors, the Consumer Assistant shall be responsible for facilitating the safe and timely transportation of consumers to and from our Day Program and provide direct supervision of consumers during Day Program. Consumer Assistants will participate in and executing activities of daily living and active treatment in the Day Program, engaging consumers by using various levels of prompting techniques, encouraging consumer participation in all aspects of programming, supervising consumers ongoing throughout the shift, and participating in pool/Jacuzzi activities (as assigned), various other duties as listed below.

*Please be advised that you may be reassigned, during your shift, to another facility or to accompany a client to the hospital.

Job Responsibilities:

· Provide Consumer transportation to and from Day Program.

o Safe Transportation: Safely operate designated vehicles to transport consumers to and from the Day Program, adhering to all traffic laws and safety regulations.

o Schedule Management: Develop and maintain an efficient transportation schedule, ensuring punctual arrivals and departures to optimize the overall program timetable.

o Communication: Establish effective communication with consumers to provide necessary transportation information, address concerns, and ensure a positive experience.

o Vehicle Maintenance: Conduct regular vehicle inspections, perform routine maintenance checks, and report any issues promptly. Coordinate with the maintenance team to ensure the fleet's reliability and safety.

o Record Keeping: Maintain accurate records of daily transportation activities, including mileage, fuel consumption, and consumer attendance. Submit required reports to the appropriate department as needed.

o Emergency Preparedness: Develop and implement emergency procedures for transportation situations, providing guidance to consumers and staff in case of unforeseen events.

o Customer Service: Foster a positive and respectful environment during transportation, addressing consumer needs and concerns professionally. Collaborate with other staff members to enhance the overall consumer experience.

· Provide training, teaching, and direct supervision of consumers.

o Assist and positively interact with consumers in a Day Program setting with training/acquiring skills in the following areas: grooming/hygiene and self-care including feeding and toilet training; fine motor skills; gross motor skills; sensory exploration including tactile, auditory, oral-motor and general help in any classroom assigned to.

o Learn and implement all consumers’ behavioral intervention plans.

o Learn the diets for the each consumers’ special dietary needs using cooking equipment and preparing meals following the dietician’s guidelines for proper food safety protocols.

o Assist with behavioral problems as they arise with any consumer as appropriate.

o Complete delegated nursing tasks in accordance with nursing protocols, specified training, and regulatory requirements; to include: medication passing, g-tube feeding and catheters’ maintenance.

o Learn and assist in reinforcing consumers’ orientation and mobility training.

o Assist consumers when needed, even if they are not your assigned consumer.

o Know duties and assignments for the shift’s activities.

· Ensure all required documentation and Incident Reports are completed within TLC protocols and regulatory guidelines.

· Assist with implementing meaningful activities/projects for consumers.

o Ensure activities are age-appropriate.

o Provide hand over hand assistance, adaptive equipment, verbal prompts and redirection to ensure participation.

o Encourage consumer participation in all aspects of active treatment.

o Engage and interact with consumers in their Activities of Daily Living throughout each shift.

o Engage consumers by using appropriate levels of prompting techniques.

o Accompany consumers on community outings/activities (which may involve driving an agency vehicle). Driving an agency vehicle requires an agency driving test, a driver’s license, and an acceptable driving record.

• Ensure the lines of communication are continuous.
• Make observations and relay information and concerns to supervisors within TLC protocols and regulatory guidelines.
• Facilitate positive interactions with all TLC staff, and parents.
• Address program/staffing concerns with your supervisor, in a professional manner.
• Promote teamwork and problem solving strategies amongst co-workers.
• Assist in maintaining a safe, clean and well-organized home.
• Adhere to the pool schedule to enable consumers to get in pool/Jacuzzi.
• Assist consumers with safely dressing and undressing into bathing suits.
• Ensure consumer safety in and out of the water.
• Adhere to water safety protocols.
• Participate and engage the consumers in water activities as scheduled.
• Be prepared to enter the pool as scheduled. (Swimsuit, lotion, hairbrush)
• Arrive to work on time and prepared to work.
• Complete other duties and/or projects as requested by the HSC or QIDP.
• Adhere to TLC Dress Code.
• Attend in-service trainings and staff meetings as scheduled.

Qualifications:

• HS diploma or equivalent, preferred.
• Ability to interact with and intervene with clients who are displaying behavioral issues.
• A valid CA driver’s license with a driving record that is acceptable for TLC insurance coverage must be maintained. No DUI’s or reckless driving within the last 10 years
• Proven experience in transportation services, preferably in a healthcare or social services setting. (Preferred)
• Must swim with consumers as required or assigned.
• Maintain current CPR and First aid certification.
• Ability to read and write proficiently in English.
• Ability to complete and pass TLC’s Medication Administration (Med Passing) class. Ability to maintain the competency level in all assigned delegated nursing duties.
• Ability to complete standard Residential documents, which include but not limited to: collecting data on clients’ progress and behaviors and completing Internal Incident Reports, and Special Incident Reports as required.
• Ability to demonstrate compassion and patience to a diverse consumer population.
• Ability to work and communicate effectively with people of diverse cultures, education, social, and economic backgrounds.
• Ability to work in a team centered environment and take direction.
• Ability to exercise mature judgment.
• Ability to display a positive and professional demeanor.
• Ability to lift various weight amounts ranging from ten (10) to a hundred (100) pounds or more, by yourself or as a two-person assist.
• Ability to successfully complete a background clearance.
• Ability to successfully complete additional and ongoing job related trainings.
• Ability to stand for prolonged periods of time.
• Once a job offer is made, the ability to successfully complete a medical clearance within 90 days of hire date.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position is primarily in a temperature controlled vehicle/day program/house. Several times a week there are outside activities and therefore the working conditions are subject to weather elements, i.e. sun, wind, rain. Occasional driving of consumers is required including assisting them into and out of agency vehicle(s) for community outings and supervising consumers’ safety while in the community. Several times a week, there are pool activities that require getting into an enclosed, heated swimming pool and/or Jacuzzi. This position can be moderately physical. There is frequent standing, bending, sitting for periods of time, and fast-paced walking. Assisting consumers in wheelchairs, with walkers, gait-belts that require pushing, supporting and guiding. Frequent lifting of weight that varies between 10-100 pounds. On occasion, consumers may become physical including but not limited to hitting, hair pulling, kicking, grabbing, and biting.

Frequently, you are exposed to consumers’ bodily fluids which can include saliva (drool), blood, urine, fecal matter. Stringent Universal Health Precautions are practiced.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Trucking driver type:

• Company driver

Trucking route:

• Local

Ability to Relocate:

• Reseda, CA 91335: Relocate before starting work (Required)

Work Location: In person