We're looking for full-time Social Media Customer Service Rep. for our athleisure brand POP Fit Clothing and our underwear brand Cheek Boss. You will represent our brands mission and voice to customers via DM's and comments on our social media platforms. You will assist with shipping info, returns, fitting, and general questions. As a body positive/body neutral company we regularly get troll comments on our diverse ads so you must be comfortable viewing them and also responding to them.

HOURS & PAY:

• $40,000 - $55,000 d.o.e
• Schedule is Sun-Friday or Tuesday-Saturday

BENEFITS

• Health Benefit- Medical Care
• Health Benefit- Dental Care
• Health Benefit- Vision Care
• Retirement Benefit - 401K with Company matching
• Discretionary Paid Time Off
• Employee Discount – 75% off everything we sell

WHAT YOU’LL DO:

• Respond to our customers efficiently and effectively via social media and sometimes email.
• Engage with customers on social media to increase engagement.
• Ensure policies are being upheld while also keeping the customer’s satisfaction in mind.
• Contribute to the department by offering feedback on how we can keep and grow our loyal community of customers.
• Miscellaneous projects including cross departmental assistance for Product Development, Marketing, and Content Team.

YOU’RE A GREAT FIT IF:

• You have a strong command of how to use the internet, web-based tools, and social media.
• Perfect spelling and grammar.
• Previous online or in-person Customer Service experience.
• The ability to problem solve quickly.
• Excellent communication and follow up skills.
• Detail oriented while still maintaining a sense of urgency.

REQUIREMENTS:

• Must be at least 18 years old.
• Fluency in both written and spoken English.

POP Fit Clothing is an Equal Opportunity Employer

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person