General Manager

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Within assigned facility, manage all aspects of operational issues for company. This includes labor, materials, cost control and asset management of facility for permanent, facility, and exhibitors. Interface and meet with all clients as needed to assure positive customer service expectations.Responsible for leading, directing and delegating work, motivating performance and team member relation issues, attendance issues, and providing career guidance to direct reports.

Essential Functions:

• Manage, lead, and direct all aspects of facility operational concerns for entire facility. Interfaces with staff and clients resolving issues and directing staff to meet show timeframes. Evaluate staff performance in written format on annual basis and coaches staff providing constructive feedback. Control assets and expenses providing all company products and services to all clients. May perform role of Operations Manager or Customer Service Manager with direct supervision of technical staff.
• Manage other managers.
• Frequently meets with facility and permanent tenant clients to arrange installation of show products and installation of permanent products and services.
• Relationship management it paramount in this role, must be able to cultivate and maintain strong relationships with the building, internal and external clients and show management.

• Additional duties as assigned

Qualifications

Minimum Job Requirements:

• Education: BA/BS in Telecommunications or Business preferred.

• Experience: 10 – 15 years of increasing responsibility in telecommunications and show industry, with trend of increasing management responsibility.

• Specific Skills: Hands-on, detail-oriented, team-oriented, self-directed individual. Strong managerial abilities. Excellent communication skills both verbal and written, negotiating and problem-solving skills required. Computer literacy and strong skills in spreadsheets and word-processing including Microsoft Word and Excel. Proficient in customer service software, preferably AESOP. Proficiency in telecommunications and network products and services and basic and complex electrical services.

• Specialized Knowledge, Licenses, etc. None

• Supervisory Responsibility, if any: Crews of 2 to 30 in show setting.

• Working Conditions: At show/facility site predominantly indoors with some time in non-environment-controlled atmosphere.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at HR@smartcity.com or you may call us at 702-943-6000