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SmartRent is Hiring an IT Support Specialist Near Scottsdale, AZ
Job Description
Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 —and we're just getting started.
Job Description
We are looking for an IT Support Specialist to provide technical support for internal teams across the company. They get new employees up and running on all systems, control/monitor system access, troubleshoot system issues and guide/solve technical issues that may arise.
Responsibilities
- Assist with the Service Desk and IT Operations including but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, ITperformance, IT operational documentation and processes.
- Assist with network architecture, maintenance and support of holistic technology solutions that integrate with process and personnel solutions to support key business objectives.
- Assist with and execute deployments for new software platforms, migrations to new platforms and sunsetting of existing platforms, as needed.
- Add to the excellent quality of service provided by the IT Support Team.
- Responsible for on- and off-boarding employees to business applications based on their responsibilities.
- Define, document, and abide by processes to increase efficiencies and provide better support.
- Order equipment for new hires and maintain inventory of existing equipment (laptops, monitors, peripherals, etc)
- Configure equipment and accounts for new employees - installing required software and creating accounts in appropriate systems
- Maintain access to tools and applications as employees change roles or terminate
- Assist employees with company hardware and software issues
- Other duties as assigned.
Required Qualifications
- Minimum of 2 years of experience in a technical customer support role with strong knowledge of troubleshooting, complex technical issues.
- Preferably, candidates have a B.E./Btech/M.Tech. or combination of technical certifications and similar IT roles.
- Excellent written and verbal communication
- Passionate about tech and a desire to learn
- Impeccable organization and planning skills
- Hands on experience supporting Windows/Mac OS and devices
- Network experience
Preferred Qualifications
- Experience with Jira, Ruckus, Okta, and Jumpcloud
- Basic knowledge of coding/programming
- College or comparable technical training
#LI-Onsite
For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other's perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry
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Job Summary
Full Time
$69k-84k (estimate)
05/07/2024
05/20/2024
smartrent.com
SCOTTSDALE, AZ
50 - 100
2017
LUCAS M HALDEMAN
<$5M
IT Outsourcing & Consulting
Related Companies
About SmartRent
SmartRent is bringing smart home automation to property managers and renters. Whether you develop, own or manage multifamily communities, our platform enables you to control all of the smart devices in your properties. Property managers can monitor all vacant unit activity and remotely control door locks, thermostats, lights and hundreds of other smart devices. When a unit is filled, the residents can seamlessly control their smart devices through our app, giving them an unparalleled resident experience. To learn more about what SmartRent has accomplished, please check out our current awards: ...
Best Places to Work in Multifamily, 2021 Best Companies Multifamily Award, 2020 Forbes Next Billion-Dollar Startups, 2020 AZ Central Top Companies to Work for in AZ, 2020 AZ Big Media- Innovative Start-Up List, 2019 CNBC Upstart 100, 2019 Phoenix Business Journal Top Software Firms in Phoenix, 2019 (#10) The Tech Tribune, 10 Best Startups in Scottsdale, 2019 (#1) TecHome Builder, Best Comprehensive Home Technology Provider, 2019 (#1)
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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
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IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
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