As the Front End Receptionist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor. To be successful in this role the applicant must be very computer savvy and possess exceptional customer service skills. **This position is Part time, but may lead to Full Time.

** Note: Serious applicants. This job does include a few weekends shifts and they are day time, 10 hr shifts.

Duties and Responsibilities:

• Overseeing the Receptionist Department including, but not limited to scheduling, covering call-off shifts, appreciation, administering employee coaching, team-development and fostering a culture of exceptional customer service
• Depositing checks and accepting payment from patients
• Processing invoices with support of the home office
• Mailing out private statements
• Office supply inventory management
• Reviewing incoming mail and getting to the appropriate individuals
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)
• Greet visitors. Direct to appropriate office and/or resident room.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Monitor presence and location of sale representatives in the facility.
• Issue and collect identification badges as representatives sign in/out.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed.
• Other related duties and responsibilities that may become necessary or appropriate

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Referral program

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Computer skills: 2 years (Required)
• Medical terminology: 1 year (Required)

Work Location: In person