WaterFurnace is a Water Source/Geothermal Heat Pump and Heat Recovery Chiller Company with R&D, Manufacturing, Marketing and Sales Teams headquartered in Fort Wayne, IN with over 275 Employees in the US and Canada. Our HVAC solutions are installed into the Residential and Commercial HVAC / Renewable Energy markets primarily across NA. Our technology is the most efficient way to heat and cool homes and buildings and heat potable hot water. We are a ”Clean Energy“ Company.

Our Purpose To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Hours: Monday - Friday, 8:00 AM – 4:30 PM, overtime as required

Duties/Responsibilities (but are not limited to…):

• Conduct warranty heat pump and component evaluations to achieve root cause failure analysis in accordance with part functional requirements.

• Work with engineering, warranty, quality, and vendors to design/develop test procedures for warranty returned heat pumps and components.
• Conduct warranty claim reviews.
• Track warranty part returns.
• Create reports prior to sending parts to engineering or the vendor for further analysis.
• Work with engineering, quality, and vendors to determine root cause and corrective actions.
• Support the engineering, technical service and warranty teams as needed.
• Ability to conduct destructive analysis when required on Units/components to define root causes and improve overall equipment reliability performance.
• Cross train in the Engineering Labs and in the Technical Service area
• Ability to work with customers on problem applications to resolve issues and define root causes.

• Comply with all WaterFurnace International and OSHA policies, procedures, specifications, and standards.
• Some light travel may be required to suppliers and or customers.

Required Skills/Abilities:

• 2 years HVAC industry experience
• Associate degree in electrical, mechanical or experience in HVAC related disciplines
• Mechanical and electrical aptitude. Willing to get dirty to determine the part failure.
• Good computer skills including Excel, Word, and Outlook.
• Knowledge of Epicor a plus
• Ability to work with customers on problem applications to resolve issues and define root causes.
• Ability to follow lab testing procedures for HVAC systems.
• Be able to demonstrate the ability to identify and interpret test results.
• A detail-oriented self-starter who works well in a fast-paced, dynamic, team-oriented environment.
• Ability to collaborate with Suppliers on Root Cause and Corrective action component improvements.
• Effective verbal and written communication skills
• Willing to get hands dirty to determine the part failure.

Education and Experience:

• Education Requirements: High School Diploma; Associate degree preferred.
• Experience Requirements: Minimum of two (2) years of related experience